Policy Title: | Clients’ Rights and Responsibilities | Version 2.0 | Effective date: September, 2023 |
inTouch’s Board and staff are committed to ensuring that the rights of all clients
and users of services is respected and honoured by the organisation, its
employee’s and volunteer staff always.
The objective of this policy is to detail the rights of our clients and staff to be
treated with dignity and respect.
This policy applies to InTouch employees, students, volunteers, the Board and
contractors, all of whom must adhere to this policy. The scope of this policy
includes all inTouch dealings with clients, regardless of the place or reason for the
contact.
inTouch believes in the following rights for its clients:
inTouch will make every effort to make these rights a reality for their clients, to
ensure that clients can regain and build their dignity, self-esteem and personal
power.
Staff Responsibilities
All staff are expected to adhere and respect the rights of individuals and failure to
do so may result in disciplinary action.
Clients’ Responsibilities
Clients of inTouch have the following responsibilities:
HSS Standards
QIC Standards
United Nations – Universal Declaration of Human Rights
Approval Authority | Executive |
Policy Sponsor | CEO |
Policy Owner | Executive, Direct Services |
Policy Type | Policy |
Related Policies | Workplace Respect Policy Risk Management Policy |
Related Procedures | |
Related forms, publications and websites |
Version | Reason | Approved date | Scheduled review date |
1.0 | Initial document | March, 2018 | March, 2021 |
2.0 | Review | September 2023 | September, 2026 |