Get Help

Are you a migrant or refugee women experiencing family violence?

Are you in an immediate danger?

If you are in an immediate danger, please call 000.

How We Can Help

For Individuals

inTouch provides culturally tailored specialist services to women and gender non-binary people from migrant and refugee backgrounds experiencing family violence. This support addresses the unique needs of individuals who may have language barriers and limited community connections.

Refer Yourself to inTouch

You can register to get support from inTouch by completing the Self Referral Form below. If you would like to know about family violence, please refer to the information here.

Self Referral Form

Speak to Our Team

If you are unsure about your situation or need guidance, you can call inTouch and our intake workers can help you understand your options.

1800 755 988

Open Monday to Friday, 9:00am to 5:00pm

For Service Providers

inTouch provides specialist support to professionals working with clients who are women or gender non-binary people from migrant and refugee backgrounds and are experiencing family violence.

Refer Your Client to inTouch

Please ensure that you have your client’s MARAM, Safety Plan, and relevant documents ready and attach them in the referral form to prevent delays.

Client Referral Form

If you would like to request information to support a client, please use the form below:

Information Sharing Request Form

Request Secondary Consultations

Our team of specialists can provide expert guidance to help you support your client. Choose the consultation type that best suits your needs:

Cultural Consultation For culturally sensitive case management advice
Legal Consultation For family violence legal support
Migration Consultation For visa and immigration-related advice

Who We Support

inTouch services are designed to support those who:

Are women or gender non-binary clients agreeable to support from a women’s service

Are aged 18 years and older

Reside in Victoria

Are experiencing current or ongoing impact of family violence

Require an in-language and/or culturally tailored family violence service response

Require support across multiple areas and/or have complex needs

* Please note that meeting these eligibility requirements does not guarantee access to support services, and is dependent on inTouch’s current capacity.

Emergency Help Available 24/7

If you’re experiencing family violence, please call the below service. Help is available 24 hours a day, 7 days a week.

Need a Translator?

Call TIS (Translating and Interpreting Service) first and ask them to call Safe Steps or 1800RESPECT

Free interpreting service available in over 150 languages. They will help connect you with support services.

Safe Steps (Victoria)

Victoria’s 24/7 family violence support service. Trained professionals ready to help.

1800RESPECT (Australia-wide)

Confidential information, counselling and support service. Support people impacted by domestic, family or sexual violence.

Find out about us

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