Get Help

Are you a migrant or refugee women experiencing family violence?

If you are in immediate danger, please call 000.
If you are experiencing abuse and need a translator, please call the Translating and Interpreting Service (TIS) on 131 450 and ask them to call 1800 RESPECT (Australia-wide) on 1800 737 732, or Safe Steps (Victoria) on 1800 015 188. Both services are open 24 hours.

Please contact us by filling out your details on our Self Referral Form or call 1800 755 988 to speak to inTouch’s support staff. If you need an interpreter, please call TIS on 131 450.

Our intake line is open 9:00am-5:00pm.

If you would like to refer a client to inTouch’s case management and co-case management services, please fill out our Client Referral Form.

Asian woman walking in melbourne

What is Family Violence?

Family violence is a pattern of behaviours where one person tries to dominate and control the other. You can find more information about family violence in different languages via the Victorian Government’s Health Translations site.

Examples of family violence

  • Emotional abuse
  • Physical abuse
  • Sexual abuse
  • Verbal abuse
  • Financial abuse
  • Psychological abuse
  • Isolating someone from their friends and family
  • Stopping someone from practicing their religion and culture.

Examples of family violence behaviours

  • Feeling scared in your own home
  • Your partner threatening to cancel your visa and send you back home
  • Being called names or being spoken to in a cruel or offensive way
  • Your partner or family member controlling where you go and who you go with
  • Not being allowed to have your own money
  • Someone checking your phone, or stopping you from talking to friends and family
  • Threatening to take your children away from you, or hurt them
  • Physically harming you
  • Making you do sexual things you do not want to do.

Useful Links

Safe Steps Family Violence Response Centre

24 hour crisis line and emergency accommodation for people experiencing family violence in Victoria

Safe + Equal

Victoria’s peak body for specialist family violence services. Resources for understanding family violence, training, policy and advocacy, links to further support services


Australia-wide support help and support for people experiencing, or at risk of family violence

CASA House

Crisis response and ongoing care for people who have experienced a recent sexual assault

No to Violence

NTV works with men who use violence, providing support to change behaviour, particularly through their Men’s Referral Service helpline

Asylum Seeker’s Resource Centre (ARSC)

Support, advice and resources for refugees in Australia, including employment services and a food bank

Rainbow Door

Support and referrals for LGBTIAQ+ Victorians experiencing issues including mental health, wellbeing, family or intimate partner violence and much more

Health Translations

A free online library of high-quality translated Australian health and wellbeing information

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