About our case management services

We provide the following services to culturally and linguistically diverse women experiencing family violence:

  • culturally appropriate family violence support

  • emotional support

  • advice and information

  • safety planning

  • referrals to appropriate services to obtain short term accommodation and/or housing

  • referrals to appropriate services to obtain financial support

  • assistance with immigration issues (family violence provision)

  • court support

  • assistance with children, including custody and access

  • advocacy and liaison on behalf of client

  • life skills and personal development

  • referral to high security family violence refuges

  • linkages with and referrals to other ethno-specific services

  • secondary consultation and specialist/expert advice

  • assistance to obtain/maintain government allowance

  • assistance and referral for trauma

  • assistance and referral for sexual assault

  • family and relationship assistance.

We offer case management services to clients in a number of community languages. We do this by recruiting bilingual and bicultural staff.

For all the languages that we do not speak, we engage with appropriate translating and interpreting services.

Almost all our case managers are migrants or refugees themselves.

We listen to our clients’ experiences. We also take into consideration the cultural context and how it impacts upon the perception of family violence.

We take into account perceptions of family violence of both the clients themselves, their families and their broader communities.

This helps to remove barriers for our clients.

Cultural and secondary consultations

In our secondary consultations, we assist workers to respond appropriately and work effectively with clients from culturally and linguistically diverse backgrounds.

If you are working with clients, you can contact us for more information about culture. We provide advice on how to reduce the service barriers experienced by migrant and refugee women.