This information is for workers in the family violence or community service sectors, and members of the community who may be supporting migrant and refugee individuals who are experiencing family violence e.g. ethno-specific or faith-based organisations. If you are a woman experiencing family violence click here.

In line with advice from Victorian and Federal Governments, and health experts, inTouch has and will continue to implement changes to our working arrangements which are consistent with restricted activities and social distancing practices. We are committed to doing our part to reduce the risks, help slow the curve and the spread of COVID-19.

Our team is now working from home and we have modified some of our service delivery models to enable programs to continue with minimal disruption. The way in which we work may continue to change during this time, but we are committed to continuing to operate as business-as-usual as much as possible.

We will continue to support the sector and community during COVID-19 in providing vital services to migrant and refugee communities experiencing family violence. We have created this web-page as a hub of information, we recommend you check here regularly for up-to-date materials on;

Eligibility criteria for inTouch services and support

Note – during COVID-19 our client eligibility criteria remains the same and can be viewed here.

inTouch Services

Service Category inTouch Service Service Delivery Method How to Access
Direct Client Services New Client Intake A triage system for intake has been introduced. All new clients will continue to go through our intake and risk assessment processes as normal. Professionals may refer eligible clients to inTouch via the online client referral form or phoning 1800 755 988
Co-Case Management Our case managers will continue to support clients and the sector with co-case management via phone and/or video conferencing. Professionals may refer eligible clients to inTouch via the online client referral form or phoning 1800 755 988
Secondary Consultations Our case managers will continue to support the sector with secondary consultations via phone and/or video conferencing. Professionals may request a secondary consultation from inTouch via the online cultural secondary consultation form or phoning 1800 755 988
Outreach Support inTouch case managers who would normally provide face-to-face outreach support at community hubs or four courts across Melbourne will continue to do so via phone. Courts and practitioners may refer eligible clients to inTouch via the court-approved process.
inTouch Community Legal Centre Legal Services and Migration Support Our lawyers and migration agents will continue to provide support to new and existing clients via phone and teleconferencing.

inTouch legal, migration, and court support services are available to women who have received case management support from inTouch Direct Client Services or who have been referred through the Monash Health Justice Partnership.

Professionals may refer eligible clients to inTouch Direct Client Services via the online client referral form or request a secondary consultation from inTouch via the online cultural secondary consultation form.

Court Support Face-to-face court support will be limited and only when required. Lawyers will follow social distancing protocols implemented by the courts and increase use of telephone-based support.
Health Justice Partnership Face-to-face support with Monash Health (as part of the Health Justice Partnership), has been temporarily suspended. However, our lawyers will continue to accept referrals and support clients through this referral pathway.
Motivation for Change Program: For Men From Migrant and Refugee Communities Who Use Violence Group Sessions Face-to-face group sessions have been temporarily suspended. Program enquiries may be directed to mfc@intouch.org.au or 03 9413 6543
One-on-one Case Management One-on-one case management support to men will continue via phone.
inSpire Community Programs inSpire programs and community events have been temporarily suspended.

Enquires may be directed to inspire@intouch.org.au or 0438 046 373

inSpire programs will still continue in the future and rely on the generous support from the public. Click here to make a tax-deductable donation to inSpire.

Victim-survivor Advisory Group Inspire for Change victim-survivor advisory group will continue to be supported and consulted where required via phone and teleconferencing.
Sector and Community Events, Training and Capacity Building

Face-to-face training and events have been temporarily suspended.

inTouch is exploring ways to bring our capacity building services online and looking to develop innovative virtual training tools for the sector and community. There will be announcements in the coming weeks.

Sign up for inTouch Newsletters to stay up-to-date with changes to our sector and community services as they evolve.
Policy and Advocacy Policy Submissions, Position Papers, Advocacy Efforts, Research and Publications While we transition to a virtual office inTouch will continue to advocate for our clients and raise awareness of the issues they face with particular reference to the impacts of COVID-19.

Sign up for inTouch Newsletters to stay up-to-date with inTouch policy and advocacy efforts.

Click here to review past policy and advocacy actions and activities.

Resources to support family violence service delivery during COVID-19

inTouch Tip Sheets

COVID-19 and the subsequent restrictions around social distancing, has required a major shift from in-person to phone-based service delivery across a range of sectors. To help, we have developed a tip sheet for family violence professionals working with interpreters by phone.

inTouch Insights Video Library

inTouch Insights is a series of short videos from inTouch Multicultural Centre Against Family Violence. These videos are designed to help family violence practitioners and members of the public understand the impact of the COVID-19 pandemic on our clients – women from migrant and refugee backgrounds who are experiencing family violence.

In this video, join Ashanti and Ela to hear about our client’s experiences while seeking support and the ways inTouch is responding in the current climate.

All information in the video is accurate as of 11 May 2020. Information is changing rapidly in response to the pandemic and advice from your relevant government and health officials should be referred to for the most up-to-date information. 

In this video, join Ela and Sonia to hear about the challenges faced by women on temporary visas experiencing family violence during the COVID-19 pandemic and the ways inTouch is responding to this.

All information in the video is accurate as of 11 May 2020. Information is changing rapidly in response to the pandemic and advice from your relevant government and health officials should be referred to for the most up-to-date information.

In this video, join Naime and Ela to hear about another form of family violence – the weaponisation of COVID-19 – and the ways inTouch is responding to this.

All information in the video is accurate as of 11 May 2020. Information is changing rapidly in response to the pandemic and advice from your relevant government and health officials should be referred to for the most up-to-date information. 

In this video, join Sulaika and Ela to hear about parenting orders and how they may be affected by COVID-19.

 

All information in the video is accurate as of 11 May 2020. Information is changing rapidly in response to the pandemic and advice from your relevant government and health officials should be referred to for the most up-to-date information. 

In this video, join Sulaika and Ela to hear about how legal services, court interactions and intervention orders have been impacted by COVID-19.

All information in the video is accurate as of 11 May 2020. Information is changing rapidly in response to the pandemic and advice from your relevant government and health officials should be referred to for the most up-to-date information. 


COVID-19 Resource Library

Working together as a sector through collaborative practice is more critical than ever. To assist in the sharing of information and ensure victim-survivors of family violence from migrant and refugee communities can access the support they need, we’ve compiled a list of specialist resources.

The Australian Institute of Criminology

Australian Women Against Violence Alliance (AWAVA)

Domestic Violence Victoria (DV Vic)

inTouch Multicultural Centre Against Family Violence

The Lookout

Magistrates’ Court Victoria

Rainbow Health Victoria

Refugee Council of Australia

Respect Victoria

Safe and Together Institute

Safer Families Centre of Research Excellence

Victoria State Government – Department of Health and Human Services

WithRespect

Women’s Health in the South East

inTouch will continue to update this page as more resources become available but we need your help. If you or your organisation have a resource you would like to share, please email admin@intouch.org.au

Please note: We are not a crisis service.
If you feel unsafe or threatened or fearful for yourself, a child or family member, please call 000.
If you are in a crisis, call Safe Steps, Victoria’s 24/7 family violence response line on 1800 015 188.

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