RESOURCES TO HELP YOU WORK BETTER

Here are some resources which will help you work more effectively with women from culturally and linguistically diverse backgrounds.

Resource: Tip sheet on working with interpreters

COVID-19 and the subsequent restrictions around social distancing, has required a major shift from in-person to phone-based service delivery across a range of sectors. For many service providers working with women and families from migrant or refugee backgrounds, this is a new and potentially unfamiliar setting.

To help, we have developed a tip sheet for family violence professionals working with interpreters by phone that you can view here.

Additionally, we have created a plain English tip sheet for members of the community on what they should expect when using interpreters on the phone. These have also been translated in to multiple languages

View these resources here.

Resource: Intersectionality in practice

This resource forms part of a series on best practice when working with victim-survivors of family violence who are from migrant and refugee backgrounds.

The Capacity Building Team have created an ‘Intersectionality in Practice’ resource which was informed by workshops with staff and the work of the direct service team. It explains intersectionality as a framework and the practical ways it applies to inTouch’s work with victim-survivors from refugee and migrant backgrounds. Key principles of an intersectional approach are outlines as well as practical tips for using the steps of Recognise. Respond and Refer.

Launched at one of our forum events, feedback from training and event participants is that inTouch’s presentation of intersectionality is particularly clear and engaging, and ensures that issues such as systematic racism are not ignored.

Download the resource here.

Video: Working with culturally and linguistically diverse communities

It’s important you are aware of the complex dynamics and risks women from culturally and linguistically diverse backgrounds experience when accessing services.

This video will help you focus on implementing cultural competence in a human rights framework to improve your service delivery to these women.

Video: Introduction to Risk Assessment

Find out tips on how to conduct a risk assessment. A risk assessment is a structured approach to understanding the risks women and children face when experiencing family violence.

Video: Cross-cultural communication and engagement skills

As a frontline worker, you have a small window of opportunity to engage with clients. This series of case studies explores the impact of cross-cultural communication, how it works, and how it can be improved.

We developed this video in collaboration with 1800 RESPECT.

Video: Window of opportunity: cultural understanding

This case study shows ways to best use the window of opportunity to work with women and children from culturally and linguistically diverse backgrounds to increase their safety.

We developed this video in collaboration with 1800 RESPECT.

Report: Temporary migration and family violence: an analysis of victimisation, vulnerability and support

Author: Marie Segrave

This report draws on detailed cases of 300 women who sought the support of our services.

The findings lay the ground for a range of potential interventions and improved responses for this group of women. It is based on significant data that details the specific impact of migration status on the experience of family violence and access to support.

Read the report

Online directory: Health Translations Directory

Here you will find quality translated health information to help you work better with clients from culturally and linguistically diverse communities. You can search by topic or by language.

Go to the Health Translations Directory.