Strategic Projects – Administration Officer

The Strategic Projects Administration Officer plays a critical role in supporting the Strategic Projects Team through high-level administrative and technical coordination. You will contribute to the delivery of training, events, webinars and key projects, while maintaining reporting systems and ensuring effective communication with stakeholders across the sector.

Status:	Fixed Term (until 30 June 2027)
No. of Vacancy:	1
Hours	PartTime (0.8 FTE)
Location:	Hybrid – based in East Melbourne and Dandenong
Grade	SCHADS Level 4.1 + super + salary packaging

ABOUT THE ORGANISATION

inTouch is at the forefront of providing integrated and culturally responsive services to women from migrant and refugee communities experiencing family violence. For over 40 years, we’ve championed the cause of our clients, helping more than 30,000 women, children and families to thrive despite the challenges they’ve faced. Our approach is unique and effective, thanks to our in Language, inCulture delivery model and our team’s profound and personal understanding of cultural sensitivities and the migration journey.

inTouch is an equal opportunity employer and is committed to being an organisation that embraces a culture of equality, diversity and inclusion within our workforce and approach to service delivery. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from diverse cultural and linguistic communities, people of all ages and LGBTIQ people.

ABOUT THE ROLE

The position of Strategic Projects Administration Officer is responsible for the administrative and technical functions of the Strategic Projects Team and will provide support for projects, program & activity delivery, events, and webinars. The Strategic Projects Administration Officer will manage reporting systems including the Data Exchange Portal (DEX) and communicate with clients, stakeholders and partners to ensure they have timely and efficient access to information, support and materials. This role will also be responsible for supporting stakeholder engagement with community sectors, community groups, government and corporate leaders to ensure that communication regarding the status of all projects is managed from initial request to delivery. The Strategic Projects Administration Officer will provide administrative support for all finance, reporting and evaluation functions of the Strategic Projects Team.    

In this role, your key focus area will be:

Event Coordination:

• Coordinate logistics for training sessions, forums and events (registrations, venues, catering, materials, travel and scheduling)
• Support webinar delivery and technical setup

Database & Reporting

• Maintain and update the Data Exchange Portal (DEX), including monthly data entry
• Collate evaluation reports and manage project documentation
• Prepare quarterly project reports and assist with contract and grant reporting

Stakeholder Engagement & Administration:

• Act as a key administrative contact for clients, community groups, government and partners
• Monitor and respond to enquiries, including inbox management
• Maintain stakeholder systems to ensure timely communication and follow-up

Financial & Operational Support:

• Liaise with Finance for invoice processing and reconciliations
• Assist with Income & Expenditure reporting and grant monitoring
• Coordinate promotional materials, website updates and project calendars
• Organise team meetings and compile internal/external reports

Project Assistance: Assist with various projects as required.

This position requires strong organisational skills, attention to detail, and the ability to work collaboratively within a team and with external stakeholders.

ABOUT THE SUCCESSFUL APPLICANT

To be successful in the role you will have;

Essential Criteria

• A suitable qualification plus at least 2 years’ experience in providing administrative support and assistance; previous experience in a similar role will be highly regarded.
• Advanced MS office skills including Word, Power-Point, Excel and Outlook; technical competence – use of laptops, AV systems, photocopiers, etc.
• Skilled in data collation and establishing/maintaining efficient administrative systems.
• High level interpersonal skills: verbal, telephone and writing including the ability to liaise effectively with colleagues and stakeholders from a wide range of backgrounds.
• Demonstrated ability to work effectively with limited supervision independently and as part of a team to exercise initiative, to set priorities and work within required timelines.
• Excellent problem-solving skills, attention to detail and ability to prioritise and manage multiple tasks.

Desirable

• Experience in working with Victoria’s Multicultural Communities.

To be successful for the role you’ll also need: 

• Genuine commitment to social justice and to assisting migrant and refugee women and children.
• High ethical standards and values, ability to act with integrity and confidentiality.
• Ability to sensitively manage stakeholder relationships.
• Resilience in being part of a team through change and growth process.
• A level of maturity and professional accomplishment and track record appropriate to the representational aspects of the role.

HOW TO APPLY

Reach out to hr@intouch.org.au using the subject line: Strategic Projects Administration Officer if you require support to complete your application or adjustments based on your access needs.

To apply, please click the link below and submit:

• A complete, current resume outlining your previous roles, responsibilities, and achievements.
• A brief cover letter addressing the selection criteria.

Applications close at 5:00 PM, Thursday 19 March 2026*

*Applications will be reviewed as they are received, and inTouch reserves the right to close the position prior to the advertised closing date if a suitable candidate is identified.

inTouch values diversity and inclusion and actively encourages applications from people of all cultural backgrounds, faiths, abilities and sexual orientations.

In accordance with our Equal Opportunity Exemption (H326/2023), this position is open to applicants who identify as female only.

All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, Reference checks, proof of eligibility to work in Australia and qualification checks.