Recovery Practitioner, Education and Employment

We have an exciting opportunity for a Recovery Practitioner, Education and Employment candidate who is passionate about supporting clients to access and engage with their post-crisis recovery goals.

Status:	Permanent
No. of Vacancy:	One
Hours:	Full-time/ Part-time (0.8 FTE negotiable)
Location:	Melbourne
Pay rates:	SCHADS 4 + based on experience + Salary Packaging + Superannuation

ABOUT THE ORGANISATION

inTouch Multicultural Centre Against Family Violence (inTouch) provides person-centered, integrated and culturally responsive family violence services to people from migrant and refugee communities across Victoria. We have assisted over 30,000 women and children experiencing family violence throughout our 40 years of operation, providing a holistic service that centers the experiences of victim-survivors in everything we do.

inTouch works across the family violence continuum, providing culturally informed early intervention, case management, programs for men who use violence, legal advice, crisis recovery and enhanced capacity-building across the sector and community. We are proud to provide high-level leadership and guidance to all levels of government with our evidence-based, victim-survivor informed advocacy and policy work.

We are a unique and vital service, with specialist expertise working with people of migrant and refugee
backgrounds. This is reflected in our workforce, which is comprised primarily of people who are migrants
and refugees themselves – the inTouch team is from over 20 different countries and communities globally.

ABOUT THE ROLE

The Employment and Education Practitioner will work directly with inTouch clients across our Recovery Program service continuum, to develop and implement initiatives to improve education, training, and employment outcomes for victim/survivors moving beyond family violence.  This includes working with stakeholders in the employment and education sectors to develop and implement economic and education programs that support the effective delivery of intermediate supports and long-term recovery responses to victim/survivors.  This is a true cross functional role which will require a strong organisational and stakeholder engagement focus.

The Education and Employment Practitioner will work closely with Case Management and inSpire teams to deliver high-quality programs, immediate and sustainable responses, and will play a key role in engaging internal and external stakeholders to build sustainable partnerships with family violence sector organisations, multicultural and ethno-specific community groups.

Key focus areas include:

• Ensure the effective delivery of education and employment services, focusing on post-crisis economic and education programs that lead to long-term recovery pathways: Accountabilities include supporting clients to identify their education and employment goals access and engage with relevant education, training, employment, work experience opportunities and other complementary programs. As well as accessing relevant and meaningful supports and contribute to the continuous enhancement of inTouch’s Recovery Programs Service delivery. 

• Program Planning and Quality Improvement:  Plan, support and deliver inSpire programs and service responses, including embedding quality monitoring and evaluation practices into all aspects of the program, including participant feedback, risk management, data collection, and reporting. Contribute to the development of inSpire’s practice model and identify areas for quality improvement.
  
• Support and Response Activities: Collaborate with the inSpire team and across Case Management teams to support integrated approaches for victim/survivor best outcomes by providing short term case coordination, case planning, warm referrals, and build service partnerships and collaborative responses to recovery.
  
• Programs: Develop, support and deliver education, economic & employment programs and opportunities with the inSpire Team and participants, inTouch staff, and multicultural communities. Identify opportunities for internal and external partnerships and support events and programs including registration, venue booking, catering, allocating trainers, preparing materials, collating resources, and evaluation materials.
  
• Stakeholder and Relationship Support: Build and maintain effective working relationships with key internal and external stakeholders- employment, education, multicultural communities, to maximise participants’ opportunities and outcomes. Engage in ongoing stakeholder relationships, partnership identification, coordinated referrals, and long-term stewardship.
  
• Program Administration: Provide administrative support, including managing referral requests responding to EEP queries, tracking and managing program waitlists, data entry and maintenance, software and systems usage, assist with collation of data, program evaluation and preparation of reports.
  
• Professional Documentation and Compliance: Maintain professional documentation and administrative systems according to program and legislative requirements. Comply with information management, risk management, quality management processes, record keeping, privacy, confidentiality, and other organisational policies and procedures.
  
• Collaborative Practice: Work closely with the Recovery Programs Manager and other staff to ensure high-quality service delivery. Provide support to Case Management Services staff, Legal Centre staff, inSpire team, and significant others within the client’s system.
  
• Safety Culture and Professional Development: Promote a safety culture and follow quality and safety management system processes. Attend clinical, operational, and trauma-informed supervision, team meetings, team development workshops, staff meetings, and professional development training as required.
  
• Cultural Sensitivity and Continuous Improvement: Undertake all interactions with clients, families, and co-Practitioners in a culturally sensitive manner. Participate in the ongoing improvement of inTouch processes in line with trauma-informed principles, best practices, and inTouch’s mission and values.

ABOUT THE SUCCESSFUL APPLICANT

Key Selection Criteria

• An appropriate tertiary qualification in Community Services, Social Work, community development, or equivalent/associated discipline related to the role.
• Minimum 3+ years’ work experience in the employment and education sector and transition pathways
• Demonstrated record of successful placement of clients into employment or a related discipline.
• Demonstrated expertise in planning and facilitating individual programs, assisting participants to achieve goals.
• Aligned with inSpire’s economic independence stream objectives.
• A high level of initiative to proactively engage stakeholders- community organisations, employment agencies, education, training organizations, etc. to build and maintain partnerships and support for program outcomes.
• Experience working within a recovery-oriented service using trauma-informed approaches.
• Crisis management skills include assessing risk and safety quickly and effectively.
• A sound knowledge and experience of the issues facing women from migrant and refugee backgrounds on their pathways to accessing holistic healthcare models.
• Demonstrated experience engaging and building meaningful, trusted relationships with refugee and migrant communities.
• Demonstrated event management experience in developing, implementing, and evaluating programs and events, including program/event design and implementation, budgeting, reporting and evaluation.
• Experience in a relevant role and strong organisational and administrative skills, with confidence in ability to use Microsoft office suite of programs.
• Strong communications skills, including effective communication with a broad range of stakeholders.
• Demonstrates initiative and willingness to work autonomously.
• Exceptional time management skills with the ability to prioritise workload while maintaining strong attention to detail
• Demonstrated ability to effectively plan and manage multiple tasks independently and as part of a team; and work collaboratively to achieve outcomes.
• High-level verbal and written communication skills with the ability to communicate effectively to diverse audiences.

Desirable

• Ability to speak a language in addition to English.
• Strong reporting skills – Excel
• Counselling skills/qualifications

HOW TO APPLY

Please apply with your resume and a short cover letter referring to the key selection criteria in the Position Description.

Candidates from culturally and linguistically diverse backgrounds are encouraged to apply.

For further information or to submit an application, contact recruitment@intouch.org.au using the subject line: Recovery Practitioner, Education and Employment

Application will close on Thursday, 10 October 2024

All applicants must have the right to work in Australia and will need to undergo a National Police Check and Working with Children Check prior to commencing employment.