National Training Manager

At inTouch the National Training Manager will play a key role in establishing our Training Academy (inTouch Academy) as a nationally recognised leader of evidence-based professional learning programs.

Status:	Ongoing
No. of Vacancy:	One
Hours:	Full time
Location:	Melbourne
Pay rates:	SCHADS 7 + Salary Packaging + Superannuation

ABOUT THE ORGANISATION

inTouch Multicultural Centre Against Family Violence (inTouch) provides person-centered, integrated and culturally responsive family violence services to people from migrant and refugee communities across Victoria. We have assisted over 30,000 women and children experiencing family violence throughout our 40 years of operation, providing a holistic service that centres the experiences of victim-survivors in everything we do.

inTouch works across the family violence continuum, providing culturally informed early intervention, case management, programs for men who use violence, legal advice, crisis recovery and enhanced capacity-building across the sector and community. We are proud to provide high-level leadership and guidance to all levels of government with our evidence-based, victim-survivor informed advocacy and policy work.

We are a unique and vital service, with specialist expertise working with people of migrant and refugee
backgrounds. This is reflected in our workforce, which is comprised primarily of people who are migrants
and refugees themselves – the inTouch team is from over 20 different countries and communities globally.

ABOUT THE ROLE

inTouch Multicultural Centre Against Family Violence has an exciting opportunity for National Training Manager who will play a key role in establishing inTouch’s Training Academy (inTouch Academy) as a nationally recognised leader of evidence-based professional learning programs, and provide culturally sensitive specialist knowledge to community groups, and practitioners and learners in the sector of family violence. The role will be responsible for leading the development and implementation of new training offerings, and for the overall Academy functions, including designing professional learning programs, events and initiatives, managing operations, and ensuring the delivery of high-quality training which influences a community-wide approach to family violence response and prevention.  The National Training Manager will advance excellence and positive impact for key stakeholder groups, with training products and packages, interactive learner experiences and systems, business growth and sustainability of the Academy’s offerings across Victoria and nationally.

In this role, your key focus area will be;

Academy Leadership:

• Develop and implement the strategic goals and objectives of the Academy in alignment with the organisation’s mission and vision. Drive the Academy’s strategic direction to position it as a leader in professional learning and development
• Lead the team to be at the forefront of the industry and monitor trends, research relevant resources, and stay up to date with good practices in training and development to enhance the Academy’s content and delivery.
• Oversee all aspects of the Academy, including recruitment and management of trainers, budget management, and evaluation processes.

Strategic Impact and Relationships

• Develop and implement the strategic frameworks and plans for the Academy’s national training curriculum, assessments, and training program requirements in alignment with the organisation’s mission and vision.
• Engage with Government, Corporate Relations and Growth to identify strategic community engagement and business development opportunities aligned to our segmented engagement plan.
• Promote the Academy through effective engagement and marketing strategies, including the development of promotional materials and participation in relevant events, community forums, networks, conferences.
• Build and maintain partnerships with relevant organisations, ensuring strong collaboration, and identifying opportunities for joint initiatives in Victoria and nationally. 
• Monitor the Academy’s effectiveness, identify areas for improvement, and make necessary adjustments to ensure the delivery of impactful training programs and build evidence-base. 

Business Growth and Sustainability

• Lead the team to develop, market and deliver a comprehensive suite of high-quality products and curriculum that incorporates culturally sensitive practices and meets the needs of various professional groups, community groups organisations, and key stakeholders.
• Oversee the preparation and submission of proposals to funders and stakeholders, including for tenders, fee for services, grant programs, other funding and new business opportunities to drive the Academy’s business growth and sustainability of initiatives.
• Be accountable for implementation of end-to-end contract management and reporting cycles to ensure deliverables are met within budget and timeframes, compliance of obligations, successful acquittals, and funder relationship.
• Have sound financial and risk management working collaboratively with corporate services to oversee the Academy’s budget and forecasting process, costing and fees, scenario analysis and modelling to measure performance and assist with resource allocation. 
• Prepare regular management reports and dashboards for internal and external stakeholders monthly as required. 

InTouch Learning and Development

• Develop and implement a forward-thinking Learning & Development (L&D) strategy aligned with inTouch’s organisational goals and mission. 
• Shape and drive strategic learning initiatives that support organisational growth and enhance the skills and leadership capabilities of the inTouch team, ensuring all training content is compliant with industry regulations and aligned with best practices
• Conduct assessments of current and future training needs through gap analysis, career path development, and consultation with managers and inTouch’s capability framework. Identify opportunities to enhance staff performance and foster effective teamwork.
• Drive the integration of innovative training technologies and methodologies to enrich learning experiences. Implement forward-looking training programs that meet the evolving needs of the organisation.
• Monitor and evaluate the effectiveness of training programs through Key Performance Indicators (KPIs). Adjust strategies and programs based on insights to ensure continuous improvement and high impact.

People Leadership and Team Management

• Lead and inspire a high-performing team, ensuring they are motivated and equipped to achieve business outcomes effectively and efficiently. Foster a supportive and collaborative team environment.
• Implement trauma-informed practices and foster a universal design for learning mindset within the team.
• Monitor, prioritise, and coordinate the workflow of direct reports, providing clear direction and support to help the team manage their responsibilities and meet deadlines.

Encourage a culture of continuous improvement by identifying opportunities for on-the-job training and daily feedback. Support the team in adopting best practices and innovative approaches to enhance their performance

ABOUT THE SUCCESSFUL APPLICANT

Key Selection Criteria

• A tertiary or post graduate qualification in education, community development, social work, psychology, business or related discipline
• If you have a certificate IV in Training and Assessment, it will be highly regarded
• Experience as a Training manager in either Academia, Support Service including health, wellbeing, disability, family violence or age care sector.
• Experience in Family and Domestic violence or non-for profit will be highly regarded
• A demonstrated experience in managing and coordinating training programs, including curriculum development, delivery, and evaluation.
• Demonstrated innovative approach enabling the development and implementation of learning products that support future organisational growth and continue to deliver to the established mission of the organisation.
• An exceptional leadership skills and ability to motivate and guide the team 
• Ability to identify and nurture strategic partnerships across community, sector and corporates
• Ability to develop and implement training program strategies for the evolving needs of diverse audience 
• Ability to manage high quality training
• Experience working in tight budgets and following project deadlines
• Proficiency in a language other than English is desirable
• To think out of box in providing training solution
• Understanding and knowledge of e-learning tools

Personal Attributes

• Exceptional interpersonal and communication skills 
• Strategic thinking and business acumen
• Adaptable to change and willingness to embrace new ideas and processes

HOW TO APPLY

Please apply with your resume and a short cover letter referring to the key selection criteria in the Position Description found here.

Candidates from culturally and linguistically diverse backgrounds are encouraged to apply.

For further information or to submit an application, contact recruitment@intouch.org.au using the subject line: National Training Manager.

Application closing date will be 4^th August 2024 with the first round of interviews held week commencing 12th August 2024.

All applicants must have the right to work in Australia and will need to undergo a National Police Check and Working with Children Check prior to commencing employment. 

9 to 5

SCHADS Level 7