National Training Manager

The National Training Manager will establish the inTouch Academy as a nationally recognized leader of evidence-based professional learning programs and provide specialist knowledge for practitioners and learners in the sector of family violence. The role will be responsible for the overall Academy functions, including designing professional learning programs, events and initiatives, managing operations, and ensuring the delivery of high-quality training which addresses and prevents family violence within migrant and refugee communities.

Hours:Full time
Location:Melbourne / Hybrid
Pay rates:SCHADS 7 + Salary Packaging + Superannuation


inTouch Multicultural Centre Against Family Violence (inTouch) provides person-centred, integrated and culturally responsive family violence services to people from migrant and refugee communities across Victoria. We have assisted over 20,000 women and children experiencing family violence throughout our 39 years of operation, providing a holistic service that centres the experiences of victim-survivors in everything we do.

inTouch works across the family violence continuum, providing culturally informed early intervention, case management, programs for men who use violence, legal advice, crisis recovery and enhanced capacity-building across the sector and community. We are proud to provide high-level leadership and guidance to all levels of government with our evidence-based, victim-survivor informed advocacy and policy work.

We are a unique and vital service, with specialist expertise working with people of migrant and refugee backgrounds. This is reflected in our workforce, which is comprised primarily of people who are migrants and refugees themselves – the inTouch team is from over 20 different countries and communities globally.


You will be a practiced Training Manager with experience in either academia or support services including health, wellbeing, disability, family violence or aged care. With your exceptional communication and interpersonal skills, you will have successfully grown and lead teams, have strong strategic thinking and business acumen, excellent budget management skills and expertise in the following areas:

Team Leadership:

  • Recruit, train, and manage a team of national trainers, fostering a culture of collaboration and continuous improvement.
  • Oversee both permanent and contractor trainers, ensuring a cohesive and high-performance work environment.

Strategic Growth:

  • Develop and implement strategies to diversify and expand training services nationally,
    catering to the evolving needs of diverse audience.
  • Identify opportunities for new training programs and partnerships to enhance training portfolio.

Budget Management:

  • Effectively manage the training budget, optimising resources to achieve maximum impact
    and return on investment.
  • Implement cost-saving measures without compromising the quality of training services.

Quality Assurance:

  • Establish and maintain rigorous quality assurance standards for training programs.
  • Regularly evaluate and enhance training content and delivery methods to ensure relevance and effectiveness.

Stakeholder Engagement:

  • Collaborate with internal stakeholders to understand training needs and align programs with
    organizational goals.
  • Build and nurture relationships with external partners, industry experts, and training providers to enhance offerings.


For further information, refer to the Talenza website: or to submit an application, please provide a Word copy to

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