Integrated Response Officer

We have an exciting opportunity for someone committed to empowering communities and shaping culturally safe pathways to prevention, safety, and recovery.

Status:	Fixed Term (up to April 2027)
No. of Vacancy:	1
Hours	Part time (FTE 0.8)
Location:	Remote/East Melbourne
Grade	SCHADS Level 5+ base based on experience + super + salary packaging

ABOUT THE ORGANISATION

inTouch is at the forefront of providing integrated and culturally responsive services to women from migrant and refugee communities experiencing family violence. For over 40 years, we’ve championed the cause of our clients, helping more than 30,000 women, children and families to thrive despite the challenges they’ve faced. Our approach is unique and effective, thanks to our in Language, inCulture delivery model and our team’s profound and personal understanding of cultural sensitivities and the migration journey.

inTouch is an equal opportunity employer and is committed to being an organisation that embraces a culture of equality, diversity and inclusion within our workforce and approach to service delivery. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from diverse cultural and linguistic communities, people of all ages and LGBTIQ people.

ABOUT THE ROLE

The Integrated Response Officer is responsible for coordinating & supporting inTouch’s Prevention and Recovery initiatives aimed at community capacity building and culturally safe service responses in responding to family violence. The Prevention & Recovery Integrated Response Officer will have a pivotal role in building and maintaining strong relationships with Community Leaders and grass-roots community organisations to enable strong information sharing, collaboration, and place-based community knowledge drive the co-design and delivery of family violence responses. Ongoing insights into community and sector needs inform our initiatives, advocacy, and service model approaches. As Integrated Response Officer your responsibilities include;

Key Responsibilities

Coordination

• Inform and support the planning and implementation oversight of all program activities, ensuring alignment with funding agreements, policy objectives and organisational goals.
• Support and contribute to the implementation of monitoring and evaluation of Family Violence initiatives informed by the principles of Community Capacity Building, Recovery Goals, and the Trauma-Informed Community Capacity Building program.
• Supporting and delivering on the development and implementation of proactive, community capacity building initiatives.
• Supporting external service partnerships to support the needs of clients and communities from a refugee and/or asylum seeker background.
• Develop program delivery plans and monitoring, learning and reporting frameworks to ensure all program components are delivered on time, within scope and iterate in response to feedback and learning.
• Monitor and report progress against service delivery targets and outcomes, including client referrals, program and training participation and evaluation metrics.
• Maintain up to date knowledge of relevant policies and frameworks that impact settlement.
• Support and contribute to the engagement of the NOOR Survivor-Advocates with internal and external stakeholders, including monthly Advisory meetings.
• Support active participation of NOOR Survivor-Advocates in workshops, advisory panels, and governance roles to build their capacity.
• Report regularly on emerging themes, activities and outcomes to inform areas for community engagement.

Stakeholder Engagement and Partnerships

• Develop and maintain partnerships with community-based organisations across each service delivery location, building upon inTouch’s Partnership Framework to foster collaborative relationships that support group facilitation, community engagement and capability building initiatives

Monitoring, Reporting and Continuous Improvement

• Support and report on program outputs and outcomes, including client referrals, group participation, partnership strength, and the impact of community and sector engagements.
• Support reporting through required government systems, demonstrating compliance with program impact and performance metrics

Other

• Incumbent will on occasions and in consultation, be expected to conduct work outside normal business hours to support delivery of community engagement activities.
• Some travel regionally (Ballarat) may be required from time to time.

ABOUT THE SUCCESSFUL APPLICANT

To be successful in the role you will have;

Essential Criteria

• Proven experience in project coordination or management and delivery within the settlement, community development or primary prevention of family violence sectors.
• Demonstrated ability to oversee complex, multi-location programs, including resource allocation, team coordination and excellent partner and stakeholder engagement.
• Exceptional communication and interpersonal skills, including experience in partnership development and support, and stakeholder collaboration.
• Strong understanding of the challenges faced by migrant and refugee communities, including systemic barriers to justice and wellbeing.
• Excellent organizational and time management skills, with a track record of delivering programs on time and within scope.
• Strong data collection, analysis and reporting skills to monitor program outcomes and impact.

Desirable:

• Strong networks within Settlement services or family violence services in one or more of the program locations.
• Fluency in a language other than English.

HOW TO APPLY

All position-related inquiries and applications should be directed to hr@intouch.org.au

Please submit a complete current resume outlining previous roles, responsibilities and achievements and a brief cover letter addressing selection criteria by 5pm, Friday 28 November 2025.

inTouch values diversity and inclusion and actively encourages applications from people of all cultural backgrounds, faiths, abilities and sexual orientations.

In accordance with our Equal Opportunity Exemption (H326/2023), this position is open to applicants who identify as female only.

All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, Reference checks, proof of eligibility to work in Australia and qualification checks.