Family Violence Quality, Risk and Compliance Manager

Are you an experienced manager, passionate about high quality, risk conscious and compliant services for culturally and linguistically diverse families experiencing family violence? Join our team in Melbourne and make a positive difference in the lives of migrant and refugee women, their families, and their communities.

Status:	Ongoing
No. of Vacancy:	1
Hours:	Full time, part time (flexible)
Location:	East Melbourne,
Pay rates:	Competitive Salary + Salary Packaging + Superannuation

ABOUT THE ORGANISATION

inTouch Multicultural Centre Against Family Violence (inTouch) provides person-centered, integrated and culturally responsive family violence services to people from migrant and refugee communities across Victoria. We have assisted over 30,000 women and children experiencing family violence throughout our 40 years of operation, providing a holistic service that centres the experiences of victim-survivors in everything we do.

inTouch works across the family violence continuum, providing culturally informed early intervention, case management, programs for men who use violence, legal advice, crisis recovery and enhanced capacity-building across the sector and community. We are proud to provide high-level leadership and guidance to all levels of government with our evidence-based, victim-survivor informed advocacy and policy work.

We are a unique and vital service, with specialist expertise working with people of migrant and refugee
backgrounds. This is reflected in our workforce, which is comprised primarily of people who are migrants
and refugees themselves – the inTouch team is from over 20 different countries and communities globally.

ABOUT THE ROLE

The Family Violence Quality, Risk, and Compliance Manager will lead the effective management of service quality, risks and compliance within inTouch, ensuring the highest standards of care, safety, and service.  This role involves the development, implementation and oversight of an inTouch quality and risk management framework and strategies including establishing policies that support best practices across all services.

The manager will guide the inTouch team in delivering consistent, high-quality support, promoting continuous improvement through audits, evaluations, and the development of practice guidelines.

Additionally, this position will build and sustain key stakeholder partnerships to enhance service delivery and support positive outcomes for clients and staff. 

ABOUT THE SUCCESSFUL APPLICANT

Essential

• Proven substantial leadership in the Family Violence sector and reform agenda, with experience in supporting specialist practice and quality risk management from a trauma informed perspective.
• Demonstrated experience in leading quality and risk management systems, and governance.
• Experience in the family violence sector, including leadership roles.
• Experience working with multicultural communities, ensuring culturally safe and inclusive practices.
• Tertiary qualifications in social work, psychology, counseling, or a related field.
• Skilled in engaging stakeholders to address complex problems and drive improved outcomes.
• Excellent communication and relationship-building skills with diverse stakeholders.
• Experience in project management and implementing community sector changes focused on quality improvement.
• Knowledge of intersectional feminist frameworks and the gendered nature of family violence, particularly in multicultural contexts.
• Familiarity with relevant legislative and policy frameworks for example; Multi-Agency Risk Assessment and Management Framework, Family Violence Information Sharing Scheme, Child and Family Violence Information Sharing Schemes.

Desirable

• Ability to speak a language in addition to English.

HOW TO APPLY

Please apply with your resume and a short cover letter referring to the key selection criteria in the Position Description found here.

If this sounds like the role for you then click on the ‘Apply Now’ button below.

Please note your application will not be considered unless you provide a cover letter responding to the key selection criteria (maximum 2 pages of text) and an updated Resume.

Reach out to recruitment@intouch.org.au  if you require support to complete your application or adjustments based on your access needs.

Application will close on 6 December 2024

All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, Reference checks, proof of eligibility to work in Australia and qualification checks.