Family Violence Practitioner – Case Manager

inTouch’s Practitioners work in a “inLanguage, inCulture” model to provide culturally tailored responses to victim survivors from migrant and refugee backgrounds.

Hours:Full time
Pay rates:SCHADS 5 + Salary Packaging + Superannuation


inTouch Multicultural Centre Against Family Violence (inTouch) provides person-centred, integrated and culturally responsive family violence services to people from migrant and refugee communities across Victoria. We have assisted over 20,000 women and children experiencing family violence throughout our 39 years of operation, providing a holistic service that centres the experiences of victim-survivors in everything we do.

inTouch works across the family violence continuum, providing culturally informed early intervention, case management, programs for men who use violence, legal advice, crisis recovery and enhanced capacity-building across the sector and community. We are proud to provide high-level leadership and guidance to all levels of government with our evidence-based, victim-survivor informed advocacy and policy work.

We are a unique and vital service, with specialist expertise working with people of migrant and refugee
backgrounds. This is reflected in our workforce, which is comprised primarily of people who are migrants
and refugees themselves – the inTouch team is from over 20 different countries and communities globally.


The Family Violence Practitioner (Case Manager) must have the skills and technical expertise to work with a degree of autonomy, exercising initiative and judgement to support and manage clients experiencing family violence through the life cycle of the client’s engagement with inTouch. They will assess, monitor, plan and manage cases, as well as advocate for and link women who are experiencing family violence to appropriate services. They will work closely with staff from other agencies to ensure the clients’ needs can be addressed in an integrated and coordinated manner.

A high level of proficiency in spoken fluency and writing skills in a language other than English is essential. We are currently looking for Practitioners who speak and are literate in Arabic only.

While the majority of casework is done by phone, the Practitioner is required to travel and provide face to face support and/or outreach as required.


Please apply with your resume and a short cover letter referring to the key selection criteria in the Position Description found here.

inTouch has a pending renewal of an Equal Opportunity Exemption (A123/2012) and requests applications from women only.

Candidates from culturally and linguistically diverse backgrounds are encouraged to apply.

For further information or to submit an application, contact using the subject line: Family Violence Practitioner – Case Manager.

Applications will be held on a rolling basis.

If you are in immediate danger, please call 000.

Call our toll free number 1800 755 988 Monday to Friday 9:00am - 5:00pm

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