Family Violence Practitioner – Case Manager

inTouch Case Manager provides support to its clients experiencing family violence by accessing their support needs and linking them to appropriate services.

No. of Vacancy:Multiple
Hours:Full time
Pay rates:SCHADS 5 + Salary Packaging + Superannuation


inTouch Multicultural Centre Against Family Violence (inTouch) provides person-centered, integrated and culturally responsive family violence services to people from migrant and refugee communities across Victoria. We have assisted over 30,000 women and children experiencing family violence throughout our 40 years of operation, providing a holistic service that centres the experiences of victim-survivors in everything we do.

inTouch works across the family violence continuum, providing culturally informed early intervention, case management, programs for men who use violence, legal advice, crisis recovery and enhanced capacity-building across the sector and community. We are proud to provide high-level leadership and guidance to all levels of government with our evidence-based, victim-survivor informed advocacy and policy work.

We are a unique and vital service, with specialist expertise working with people of migrant and refugee
backgrounds. This is reflected in our workforce, which is comprised primarily of people who are migrants
and refugees themselves – the inTouch team is from over 20 different countries and communities globally.


The Family Violence Practitioner (Case Manager) work with degree of autonomy, exercising initiative and judgement to support and manage clients experiencing family violence through the life cycle of the client’s engagement with inTouch. Their role is to access, monitor, plan and manage cases, as well as advocating for and linking women who are experiencing family violence to appropriate services. They work closely with staff from other agencies to ensure the client’s needs can be addressed in an integrated and coordinator manner.

Whilst the majority of casework is done by phone, the Practitioner is required to travel and provide face to face support and/or outreach as required.



  • Social Work qualification or equivalent as required for working within the Family Violence sector
  • Your ability to fluently speak in Arabic, Dari or Persian
  • Your demonstrated experience within the specialist family violence sector or working with those who have been impacted by domestic, family and sexual violence (telephone counselling advantageous)
  • Your understanding of the specialist family violence sector in Victoria
  • Your demonstrated understanding of Multi Agency Risk Assessment (MARAM) Framework training and its application in the context of Crisis Services or the willingness to undergo training at employment start
  • Your understanding of contemporary family violence practice including the gendered nature of violence, social justice principles, crisis intervention and working with trauma.
  • Your knowledge of state-based legislation that pertains to family violence, privacy and child protection legislation relevant to service delivery
  • Your demonstrated ability to work in a challenging and demanding environment, including working within agreed timeline parameters
  • Your well-developed oral and written communication skills including ability to communicate effectively with a diverse range of cultural and social groups
  • Your ability to remain calm under pressure, with a flexible and positive approach
  • Your high level of resilience and self-care practices in place

Personal Attributes

  • Ability to manage competing priorities
  • Adaptable to change and willingness to embrace new ideas and processes


Please apply with your resume and a short cover letter referring to the key selection criteria in the Position Description found here.

Candidates from culturally and linguistically diverse backgrounds are encouraged to apply.

For further information or to submit an application, contact using the subject line: Family Violence Practitioner – Case Manager.

Application will close on 22 July 2024 with the first round of interviews held week commencing 29th July 2024.

All applicants must have the right to work in Australia and will need to undergo a National Police Check and Working with Children Check prior to commencing employment. 

SCHADS Level 5

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