Family Violence Practitioner

Are you proficient in Vietnamese and committed to helping women in your community who are experiencing family violence? Are you passionate about supporting safe and healthy relationships within these families and advocating for positive change across the community? If yes, this is the role for you!

Status:	Fixed term
No. of Vacancy:	1
Hours	Full Time
Location:	Hybrid – based in East Melbourne and Dandenong
Grade	SCHADS Level 5 + super + salary packaging

ABOUT THE ORGANISATION

inTouch is at the forefront of providing integrated and culturally responsive services to women from migrant and refugee communities experiencing family violence. For over 40 years, we’ve championed the cause of our clients, helping more than 30,000 women, children and families to thrive despite the challenges they’ve faced. Our approach is unique and effective, thanks to our in Language, inCulture delivery model and our team’s profound and personal understanding of cultural sensitivities and the migration journey.

inTouch is an equal opportunity employer and is committed to being an organisation that embraces a culture of equality, diversity and inclusion within our workforce and approach to service delivery. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from diverse cultural and linguistic communities, people of all ages and LGBTIQ people.

ABOUT THE ROLE

inTouch Family Violence (FV) Practitioners work along-side victim survivors of family violence from refugee and migrant backgrounds. This involves individual case management and recovery support as well as delivering group-based programs based on identified need and in line with the MARAM Framework.

InTouch is also committed to working with men through its Motivation for Change (MFC) Program and associated support services. With the appropriate boundaries, structured training, supervision and rotation of portfolios, FV Practitioners will also deliver MFC services including case management of persons who use family violence whilst engaged in the MFC Program and partner contact support services. 

Key Responsibilities

• Provide high quality intake support through screening, triage and safety planning in accordance with MARAM standards and culturally responsive practice.
• Provide high-quality short and long term case management services, including advocacy, brief interventions, partner contact services, to women and children who have experienced or are currently facing family violence, employing trauma-informed, systemic, and developmental approaches.
• Conduct comprehensive risk assessments, needs assessments, safety planning, and case planning utilizing the MARAM framework with a focus on high-risk and complex needs.
• Provide high-quality case management services to men engaged in the Motivation for Change Program.
• Deliver the Motivation for Change Program (subject to specialist training) in line with service targets.
• Foster a collaborative and holistic response through a multi-disciplinary team approach, working towards specified goals for women and young individuals affected by family violence.
• Offer secondary consultation and advocacy on behalf of clients to connect with other relevant supports and collaborate with specialized services as needed.
• Provide specialist advice to external service providers in relation to the provision of culturally responsive practice within a family violence context.
• Contribute to the work of inTouch more broadly through provision of specialist advice/ consultation to guide strategic projects and policy.
• Support other team members in periods of high demand, during periods of absence and participate in project groups and attend events.
• Undertake group work to further support women and/or children in their recovery from family violence.
• Prepare professional reports and written documentation such as minutes, housing and funding applications, and correspondence.
• Actively participate and support inTouch continuous quality governance systems of including accreditations.
• Actively contributing to the identification, development, and implementation of new and improved services and programs.
• Effectively work with relevant external services and government agencies to support an integrated approach
• Ensure high quality documentation, data collection, and reporting.

ABOUT THE SUCCESSFUL APPLICANT

To be successful in the role you will have;

Essential Criteria

• Tertiary qualifications in Social Work, Community Development or related discipline with a degree qualification preferred.
• A minimum of 2 years’ experience in the specialist family violence service or related sector
• Highly proficient in spoken fluency and writing skills in a language other than English.
• A demonstrated understanding of the issues involved in working with women from a multicultural background, including intersectional factors impacting women and children affected by family violence.
• A demonstrated contemporary knowledge of crisis intervention and key frameworks, including intersectional feminism and anti-oppressive practice and how this is utilised, to understand and respond to the gendered nature of violence against women.
• Understanding of and expertise in applying the MARAM framework
• Demonstrated understanding and awareness of structural and social inequities which discriminate against people from culturally and linguistically diverse backgrounds (CALD), and particularly those with refugee and/or asylum-seeker backgrounds.

To be successful for the role you’ll also need: 

• Genuine commitment to social justice and to assisting migrant and refugee women and children.
• High ethical standards and values, ability to act with integrity and confidentiality.
• Ability to sensitively manage stakeholder relationships.
• A level of maturity and professional accomplishment and track record appropriate to the representational aspects of the role.

HOW TO APPLY

All position-related inquiries and applications should be directed to hr@intouch.org.au

To apply, please click the link below and submit:

• A complete, current resume outlining your previous roles, responsibilities, and achievements.
• A brief cover letter addressing the selection criteria.

Applications close at 5:00 PM, Wednesday 4 February 2026.

inTouch values diversity and inclusion and actively encourages applications from people of all cultural backgrounds, faiths, abilities and sexual orientations.

In accordance with our Equal Opportunity Exemption (H326/2023), this position is open to applicants who identify as female only.

All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, Reference checks, proof of eligibility to work in Australia and qualification checks.