Case Support Worker

Join our passionate Services team at inTouch, where we work within an “inLanguage, inCulture” model to provide culturally responsive support to victim-survivors from migrant and refugee backgrounds.

Status:	Fixed Term (1 year )
No. of Vacancy:	2
Hours	Full time/ Part time
Location:	Remote/Dandenong/East Melbourne
Grade	SCHADS Level 3+ base based on experience + super + salary packaging

ABOUT THE ORGANISATION

inTouch is at the forefront of providing integrated and culturally responsive services to women from migrant and refugee communities experiencing family violence. For over 40 years, we’ve championed the cause of our clients, helping more than 30,000 women, children and families to thrive despite the challenges they’ve faced. Our approach is unique and effective, thanks to our in Language, inCulture delivery model and our team’s profound and personal understanding of cultural sensitivities and the migration journey.

inTouch is an equal opportunity employer and is committed to being an organisation that embraces a culture of equality, diversity and inclusion within our workforce and approach to service delivery. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from diverse cultural and linguistic communities, people of all ages and LGBTIQ people.

ABOUT THE ROLE

The Case Support Worker provides essential assistance to the Services Team, helping deliver high-quality, client-centred support to adults and children experiencing family violence. This role is responsible for coordinating referrals, maintaining accurate records, managing correspondence, and supporting data and reporting activities.

As a key member of the team, the Case Support Worker ensures smooth and efficient service delivery by streamlining administrative processes, contributing to a clear understanding of client circumstances, and enabling practitioners to focus on direct client care. The role also serves as a vital point of coordination, liaising with internal and external stakeholders to facilitate timely access to support and resources.

Key Responsibilities

Client support

• Provide short-term case management support.
• Provide assistance with referrals and service navigation.
• Liaise with external stakeholders and maintain strong collaborative relationship
• Support management of overall Team caseloads during staff absence.

Data, Reporting and Privacy

• Prepare and maintain appropriate, accurate and confidential client records including creating client files, and accurately documenting client referrals, brokerage and other administrative tasks completed on behalf of clients.
• Undertake data entry / data upkeep activities and other administrative duties as requested Stakeholder engagement
• Develop effective working relationships with a wide range of internal and external stakeholders
• Promote and provide a welcoming and safe environment for any clients, including children and young people, you interact with in the course of your work.

Stakeholder engagement

• Develop effective working relationships with a wide range of internal and external stakeholders
• Promote and provide a welcoming and safe environment for any clients, including children and young people, you interact with in the course of your work.

ABOUT THE SUCCESSFUL APPLICANT

To be successful in the role you will have;

Essential Criteria

• A foundational understanding of the drivers, dynamics and impact involved in working with women from a multicultural background, including intersectional factors impacting women and children affected by family violence.
• The ability to manage competing priorities in a busy team environment while maintaining attention to detail and accuracy.
• Strong organisational and administrative skills, including proficiency in record-keeping, data entry, and document preparation.
• Effective communication skills to liaise with clients, internal teams and external stakeholders professionally and sensitively.
• Demonstrated capacity or the ability to quickly learn and work with a range of databases, case management systems, and Microsoft Office applications.
• This role also requires a current driver’s licence, a valid ‘employment’ category Working with Children Check and successful completion of a pre-employment screening including a police and identity check.
• A foundational understanding and awareness of structural and social inequities which discriminate against people from culturally and linguistically diverse backgrounds (CALD), and particularly those with refugee and/or asylum-seeker backgrounds.

Desirable:

• Knowledge of the SHIP database.
• Highly proficient in spoken fluency and writing skills in a language other than English.

HOW TO APPLY

All position-related inquiries and applications should be directed to hr@intouch.org.au

Please submit a complete current resume outlining previous roles, responsibilities and achievements and a brief cover letter addressing selection criteria by 5pm, Friday 21 November 2025.

inTouch values diversity and inclusion and actively encourages applications from people of all cultural backgrounds, faiths, abilities and sexual orientations.

In accordance with our Equal Opportunity Exemption (H326/2023), this position is open to applicants who identify as female only.

All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, Reference checks, proof of eligibility to work in Australia and qualification checks.