WORK WITH US

Who is inTouch?

inTouch is one of Australia’s oldest and most unique specialist family violence services. Our work encompasses the whole continuum of family violence, centring culture, language and the experiences of victim-survivors at its core. We provide-

• Case management that encompasses a first-hand understanding of the migration journey and unique cultural barriers migrant and refugee women may face when seeking assistance

• Learning and development programs for family violence providers and multicultural organisations

• Post-recovery initiatives for victim-survivors, focusing on economic independence, social connection and emotional wellbeing

• Prevention projects and resource development for sector organisations and migrant and refugee communities

• Programs focusing on trauma and culturally-informed perpetrator intervention

• An accredited community legal centre working at the intersection of Family Law and Migration Law

• Evidence-based, victim-survivor informed advocacy and policy work.

As detailed in our 2022-2025 Strategic Plan, inTouch’s vision is-

“To grow inTouch and fortify our place as a national leader, addressing the problem of family violence by informing and influencing the specialist family violence and multicultural sectors as well as the communities we live in.”

In line with this strategic growth, coupled with increasing demand for our services and expertise, we are recruiting specialist workers across inTouch’s key business areas.

Why Work with inTouch?

inTouch genuinely celebrates diversity and lived experience amongst our team members- it’s a huge part of what makes inTouch special and unique, and helps us to deliver better services to our clients. Subsequently, inTouch offers a selection of employee benefits-

• Salary packaging for full and part time staff to reduce tax and increase take-home pay

• Meals and entertainment benefit

• 3% above SCHAD award remuneration across all positions

• 60:40 hybrid office/home working model

• Flexible hours

• Leadership development

• Ongoing training and development through a culture of learning

• Purchased and incentivised leave opportunities


Program Coodinator – Direct Services

  • East Melbourne and Dandenong. Some time at the East Melbourne
    office is required. WFH is available on a 60:40 basis after the
    probation period.
  • Full Time, ongoing 
  • Not for Profit (NFP)
  • Application closing date: Monday 20th February 2023. Please note interviews will be held on
    a rolling basis
  • SCHADS Level 7 + 10.5% Superannuation + Salary packaging

About the Role

The Coordinator provides leadership, direction and support to the Direct Services Team and Students on placement. This includes developing and implementing organisational change, in the context of sector reform and the inTouch strategic direction as well as ensuring practice aligns with the Code of Practice for Specialist Family Violence Services and the MARAM Framework.

The Coordinator is responsible for providing direct supervision to approximately 6-10 staff, while working closely with key staff, including two other Direct Service Coordinators and the inTouch Leadership Team, to support staff to provide best practice, responsive case management services across the spectrum of service delivery, from intake to case closure and post program support.

About the ideal candidate

We are seeking an enthusiastic and well organised manager to join inTouch. This is a great opportunity for an experienced individual who is passionate about leading a program that addresses the needs and barriers faced by migrant and refugee communities impacted by family violence, and embraces opportunities to innovate and expand the support available.

If you have a demonstrated track-record of success leading people and programs in a management role, have a genuine commitment to social justice, high ethical standards, and values we would love to hear from you!

How to apply

To apply, please provide a copy of your current CV and a brief cover letter outlining your interest as well as key skills and experience that align with this role.

Candidates are encouraged to apply at their earliest convenience and interviews will be held on a rolling basis. For further information including to request a copy of the PD please contact recruitment@intouch.org.au.

Applications close Monday the 20th of February


Program Coodinator – Motivation for Change

  • East Melbourne, Dandenong and other locations as required. 
  • Full Time, ongoing 
  • Interviews will be held on a rolling basis 
  • SCHADS Level 6/7 + 10.5% Superannuation + Salary Packaging 

The Motivation for Change program is a trauma-informed, culturally accessible program for men who use violence who are from migrant and refugee backgrounds. The program includes case management and culturally tailored group work. The program includes groups delivered in Language, as well as in English, to best meet the needs of the participants. The current focus cohort of the program is men from Afghani and south Asian backgrounds, as well as men from the Horn of Africa region.

We are seeking an enthusiastic and well organised professional to join inTouch. This is a great opportunity for an experienced individual who is passionate about leading an intervention program that addresses the needs and barriers faced by men who use violence who are from migrant and refugee communities and embraces opportunities to innovate and expand the program.

How to apply

To apply, please provide a copy of your current CV and a brief cover letter outlining your interest as well as key skills and experience that align with this role.

Candidates are encouraged to apply at their earliest convenience and interviews will be held on a rolling basis. For further information including to request a copy of the PD please contact recruitment@intouch.org.au.

Applications close Monday the 30th of January


Finance Officer

  • Use your expertise in payroll/AP/AR/EOM to make a difference in the community.
  • 6-9 month contract (PT or FT)
  • Immediate Start

Due to continued growth, inTouch Multicultural Centre Against Family Violence has an opportunity for an experienced accounting professional to join us for a short-term assignment leading BAU payroll and accounts and supporting the implementation of a new finance and payroll system.

Reporting to the Finance Business Partner, you’ll have the opportunity to make a positive impact in a short time by using your strong working knowledge of Generally Accepted Accounting Principles (GAAP) and proven ability to produce accurate, high-quality work in the following areas:

  • Accounts Receivable and Accounts Payable
  • Payroll for 65+ staff including fortnightly payroll, salary packaging, superannuation and Portable Long Service Leave
  • Preparation and lodgement of BAS and IAS statements with the ATO
  • Maintenance of registers including the Fixed Asset Register
  • Month end journals, reconciliations, and EOM processes and reporting
  • Preparation of financial and management reports
  • Consultation with department leaders and line managers to assist in managing their budgets, payroll, revenue recognition and expenditure
  • Supporting the implementation of finance and payroll projects and continuous improvement initiatives.

This role will suit a methodical, detail orientated person with at least 3-5 years finance/accounts experience who can work effectively with minimal supervision, whilst ensuring accuracy in output. With well-developed communication and organisational skills, your collaborative approach and can-do attitude will be essential, as will your ability to troubleshoot processing challenges and intuitively use technology.

Tertiary qualifications in accounting combined with proficiency in MYOB (Payroll/AP/AR/Reports) and excel are a must. CA or CPA membership will be highly regarded, and experience in not-for-profit accounting is also a must.

Sounds like you? Apply now – Interviews will be held on a rolling basis.

Please apply by providing a copy of your current CV.

Candidates are encouraged to apply at their earliest convenience and interviews will be held on a rolling basis.


Family Violence Case Manager – Direct Services

  • Ongoing, full time
  • SCHAD Level 4 or 5 (depending on qualifications & experience) + Superannuation + Salary packaging

The Direct Services Team provides “inLanguage inCulture” case management services to migrant and refugee victim survivors of family violence. This covers a range of modalities and settings, including intake, phone and face to face support, court and outreach services, community education and recovery groups.

Our Case Managers have specialised understanding of the issues related to the intersection of family violence, culture, temporary migration, family law and the legal system. They provide a bridge between countries and cultures as they are able to assist clients build their understanding and help them navigate Australian systems and laws compared to the systems from their own country.

We are seeking suitably qualified and experienced Family Violence Case Managers to join us and help make a difference in the lives of women and children experiencing family violence. Fluency in a language other than English is essential. Preferred languages include but are not limited to Vietnamese, Hindi, Punjabi, Farsi, Dari, Thai, Sinhalese, Tamil, Khmer

Working in our inLanguage, inCulture model the successful applicant will be undertaking assessment and screening of family violence and ongoing risk management. Holistic and client-centred case planning and case management processes, which includes providing support, advocacy and coordinating specialised support services for women and children. The Case Manager will also be required to work collaboratively with other services to ensure the safety and support of women and children who are affected by family violence.

If you have a genuine commitment to social justice and to assisting migrant and refugee men, women and children- please apply! For a detailed position description including the key selection criteria, please contact recruitment@intouch.org.au indicating your years of experience.

Application process

Candidates from culturally and linguistically diverse backgrounds are strongly encouraged to apply.

To apply, send a short covering letter explaining why you are interested in this position and attach your CV and a brief (2 pages max.) document addressing the key selection criteria. Applicants who do not address KSC will not be considered.
Email your application with the subject line “DS Case Manager” to recruitment@intouch.org.au.

There is no closing date for this position and interviews will be conducted on a rolling basis.


Student Placements and Volunteers

inTouch has a student placement program through our engagement in formal partnerships with Universities. Due to the volume of requests we receive, we cannot guarantee a reply to any informal requests.

The inTouch Legal Centre is a busy legal practice focusing on family violence, family law and victims of crime. If you are a law student looking to volunteer, please send your resume and cover letter to legal@intouch.org.au.

inTouch’s inSpire Program is currently looking for Career Mentors. Check here for more information.