WORK WITH US

Who is inTouch?

inTouch is one of Australia’s oldest and most unique specialist family violence services. Our work encompasses the whole continuum of family violence, centring culture, language and the experiences of victim-survivors at its core. We provide-

• Case management that encompasses a first-hand understanding of the migration journey and unique cultural barriers migrant and refugee women may face when seeking assistance

• Learning and development programs for family violence providers and multicultural organisations

• Post-recovery initiatives for victim-survivors, focusing on economic independence, social connection and emotional wellbeing

• Prevention projects and resource development for sector organisations and migrant and refugee communities

• Programs focusing on trauma and culturally-informed perpetrator intervention

• An accredited community legal centre working at the intersection of Family Law and Migration Law

• Evidence-based, victim-survivor informed advocacy and policy work.

As detailed in our 2022-2025 Strategic Plan, inTouch’s vision is-

“To grow inTouch and fortify our place as a national leader, addressing the problem of family violence by informing and influencing the specialist family violence and multicultural sectors as well as the communities we live in.”

In line with this strategic growth, coupled with increasing demand for our services and expertise, we are recruiting specialist workers across inTouch’s key business areas.

Why Work with inTouch?

inTouch genuinely celebrates diversity and lived experience amongst our team members- it’s a huge part of what makes inTouch special and unique, and helps us to deliver better services to our clients. Subsequently, inTouch offers a selection of employee benefits-

• Salary packaging for full and part time staff to reduce tax and increase take-home pay

• Meals and entertainment benefit

• 3% above SCHAD award remuneration across all positions

60:40 hybrid office/home working model

• Flexible hours

• Leadership development

• Ongoing training and development through a culture of learning

• Purchased and incentivised leave opportunities 


Learning and Development Officer – Sector and Community (2 roles)

  • Fixed term, part time contracts
    • Role 1: 0.6 FTE until 30 June 2023 (possibility of extension)
    • Role 2: 0.4-0.8 FTE until June 2023 (possibility of extension)
  • SCHADS Level 5 depending on qualifications & experience + EBA benefits including 3% above award payment +  10.5% Superannuation + Salary packaging available

The position is part of a small team of experienced Learning and Development Officers who have experience working with women from multicultural communities in the family violence sector.

  • Development, delivery, and evaluation of capacity building initiatives, expert advice, and advocacy
  • Support and contribute to a range of project work in a variety of settings
  • Training predominantly focuses on developing culturally responsive practice through understanding and applying cultural humility and intersectionality in different focus areas, with entry level through to advanced modules developed and delivered
  • Training participants may be professionals working in the field of family violence or within broader community services or may be volunteers, students, community members and community leaders from multicultural communities
  • The training encourages participants to critically reflect on their own and clients’ cultural contexts and examine the impacts of this on their practice.

This is a dynamic role where flexibility and adaptability will be your strengths.

For a detailed position description including the key selection criteria, click here.

Application process

Candidates from culturally and linguistically diverse backgrounds are strongly encouraged to apply. inTouch has an Equal Opportunity Exemption (H143/2018) and requests applications from those who identify as female only.

To apply, send a short covering letter explaining why you are interested in this position, attach your CV and a brief document (2 pages maximum) addressing the key selection criteria. Please send your application to recruitment@intouch.org.au using the subject line: Learning and Development Officer – Sector and Community

There is no close date. Interviews will be held on a rolling basis, candidates are encouraged to apply at their earliest convenience.


Project Officer- Sector and Community

  • Two roles available
  • Role 1: 0.80-1.0 FTE until 30 June 2023 (with possibility for extension)
  • Role 2: 0.80-1.0 FTE until 31 August 2023 (with possibility for extension)
  • SCHADS Level 5 based on experience + Superannuation + Salary packaging

The Project Officer will be responsible for the successful delivery of capacity building projects with victim survivors, other service providers and multicultural community groups. This can include project management, planning and implementation, and funder and stakeholder management. Project Managers will lead end-to-end management of various projects, through the development of collaborative relationships with key stakeholders in specialist family violence services, multicultural organisations, and other organisations to improve services to migrant and refugee women experiencing family violence in Victoria.

If you have experience working with migrant and refugee communities, a passion for social justice and love working with people from all walks of life, this is the job for you!

For a detailed position description including the key selection criteria, click here.

Application process

Candidates from culturally and linguistically diverse backgrounds are strongly encouraged to apply. inTouch has an Equal Opportunity Exemption (H143/2018) and requests applications from those who identify as female only.

To apply, send a short covering letter explaining why you are interested in this position, attach your CV and a brief document (2 pages maximum) addressing the key selection criteria. Please send your application to recruitment@intouch.org.au using the subject line: Project Officer

There is no close date. Interviews will be held on a rolling basis, candidates are encouraged to apply at their earliest convenience.


Family Violence Case Manager (Afghan Cohort)

  • Fixed term, part time
  • SCHAD Level 4 or 5 (depending on qualifications & experience) + Superannuation + Salary packaging

The Motivation for Change in-language, in-culture tailored intervention program aims to support men who use violence from migrant and refugee backgrounds. This program is a bespoke, dedicated trauma-informed and culturally accessible response to holistically engage men who otherwise may come to the attention of police, courts and other service providers. The program supports men who, for several reasons, are unable to access services to assist them in stopping their use of violence.

The Motivation for Change Case Manager position will undertake assessment, monitoring, planning, case management, advocacy and linking of program participants with support services. The incumbent is also required to work closely with staff from other agencies to ensure the clients’ needs can be addressed in an integrated manner.

If you have a genuine commitment to social justice and to assisting migrant and refugee men, women and children- please apply! For a detailed position description including the key selection criteria, click here.

Application process

To apply, send a short covering letter explaining why you are interested in this position and attach your CV and a brief (2 pages max.) document addressing the key selection criteria. Applicants who do not address KSC will not be considered.
Email your application wth the subject line “MFC Case Manager” to recruitment@intouch.org.au. There is no closing date for this position and interviews will be conducted on a rolling basis.


Program Manager – inSpire

• 12 month, fixed term contract

• SCHADS Level 6 + EBA benefits including 3% above award payment + Superannuation + Salary packaging available

The Program Manager will be responsible for all elements of the inSpire program, and report to the Executive Manager, Sector and Community. The Program Manager will develop and implement the inSpire initiative, including working directly with women and children moving beyond family violence, project design, development and implementation, reporting, internal and external partner and stakeholder management and overseeing the fundraising strategy and activities. This role supervises and supports the project staff, volunteers and contractors.

The Program Manager will drive key operational activity including the implementation of a number of flagship projects for the organisation and the Board, as well as other duties as required that match the incumbent’s skills, abilities and classification.

If you have the capability to achieve success in this role, have a genuine commitment to social justice, high ethical standards, and values we would love to hear from you!

For a detailed position description including the key selection criteria, click here.

Application process

Candidates from culturally and linguistically diverse backgrounds are strongly encouraged to apply. inTouch has an Equal Opportunity Exemption (H143/2018) and requests applications from those who identify as female only.

To apply, send a short covering letter explaining why you are interested in this position, attach your CV and a brief document (2 pages maximum) addressing the key selection criteria. Please send your application to recruitment@intouch.org.au using the subject line: Program Manager, inSpire

There is no close date. Interviews will be held on a rolling basis, candidates are encouraged to apply at their earliest convenience.

Student Placements and Volunteers

inTouch has a student placement program through our engagement in formal partnerships with Universities. Due to the volume of requests we receive, we cannot guarantee a reply to any informal requests.

The inTouch Legal Centre is a busy legal practice focusing on family violence, family law and victims of crime. If you are a law student looking to volunteer, please send your resume and cover letter to legal@intouch.org.au.

inTouch’s inSpire Program is currently looking for Career Mentors. Check here for more information.