Who is inTouch?

inTouch is one of Australia’s oldest and most unique specialist family violence services. Our work encompasses the whole continuum of family violence, centring culture, language and the experiences of victim-survivors at its core. We provide-

• Case management that encompasses a first-hand understanding of the migration journey and unique cultural barriers migrant and refugee women may face when seeking assistance

• Learning and development programs for family violence providers and multicultural organisations

• Post-recovery initiatives for victim-survivors, focusing on economic independence, social connection and emotional wellbeing

• Prevention projects and resource development for sector organisations and migrant and refugee communities

• Programs focusing on trauma and culturally-informed perpetrator intervention

• An accredited community legal centre working at the intersection of Family Law and Migration Law

• Evidence-based, victim-survivor informed advocacy and policy work.

As detailed in our 2022-2025 Strategic Plan, inTouch’s vision is-

“To grow inTouch and fortify our place as a national leader, addressing the problem of family violence by informing and influencing the specialist family violence and multicultural sectors as well as the communities we live in.”

In line with this strategic growth, coupled with increasing demand for our services and expertise, we are recruiting specialist workers across inTouch’s key business areas.

Why Work with inTouch?

inTouch genuinely celebrates diversity and lived experience amongst our team members- it’s a huge part of what makes inTouch special and unique, and helps us to deliver better services to our clients. Subsequently, inTouch offers a selection of employee benefits-

• Salary packaging for full and part time staff to reduce tax and increase take-home pay

• Meals and entertainment benefit

• 3% above SCHAD award remuneration across all positions

60:40 hybrid office/home working model

• Flexible hours

• Leadership development

• Ongoing training and development through a culture of learning

• Purchased and incentivised leave opportunities

Support Officer

  • Support Officer role in a highly regarded NFP
  • Convenient Inner-Melbourne location
  • Use your exceptional people skills to make a difference in the community.

inTouch Multicultural Centre Against Family Violence is one of Australia’s oldest and most unique specialist family violence services. Our work encompasses the whole continuum of family violence, providing culturally informed early intervention, case management, perpetrator programs, legal advice, crisis recovery and enhanced capacity-building across the sector and community.

An exciting opportunity is currently available for a Support Officer to join our Sector and Community team. The Support Officer will work with the team to implement systems and processes which assist with the delivery of training, projects, initiatives, and provide overall operational support.

Reporting to the Manager – Sector and Community, and supported by a team of professionals, this role will be an integral part of the inTouch organisation. This position will provide an opportunity to challenge yourself, develop Australian workplace experience and skills, knowledge and understanding of the specialist family violence sector in Victoria.

This role would provide a great opportunity for an overseas qualified candidate looking to gain Australian workplace experience. Strong communication, time management, organisation and interpersonal skills will be essential, as will your ability to use Microsoft Office suite of programs.

This role is part time and flexible workplace arrangements may be negotiated. For further information including to request a copy of the PD please contact

Application process

inTouch has an Equal Opportunity Exemption (H143/2018) and requests applications from women only.

Interested candidates can apply by providing a copy of your current CV and a short cover letter (no more than 1 page) outlining your interest, and relevant skills and experience for this role.

Candidates are encouraged to apply at their earliest convenience as interviews will be held on a rolling basis.

Family Violence Case Manager – Direct Services

  • Ongoing, full time
  • SCHAD Level 4 or 5 (depending on qualifications & experience) + Superannuation + Salary packaging

The Direct Services Team provides “inLanguage inCulture” case management services to migrant and refugee victim survivors of family violence. This covers a range of modalities and settings, including intake, phone and face to face support, court and outreach services, community education and recovery groups.

Our Case Managers have specialised understanding of the issues related to the intersection of family violence, culture, temporary migration, family law and the legal system. They provide a bridge between countries and cultures as they are able to assist clients build their understanding and help them navigate Australian systems and laws compared to the systems from their own country.

We are seeking suitably qualified and experienced Family Violence Case Managers to join us and help make a difference in the lives of women and children experiencing family violence. Fluency in a language other than English is essential. Preferred languages include but are not limited to Vietnamese, Hindi, Punjabi, Farsi, Dari, Thai, Sinhalese, Tamil, Khmer

Working in our inLanguage, inCulture model the successful applicant will be undertaking assessment and screening of family violence and ongoing risk management. Holistic and client-centred case planning and case management processes, which includes providing support, advocacy and coordinating specialised support services for women and children. The Case Manager will also be required to work collaboratively with other services to ensure the safety and support of women and children who are affected by family violence.

If you have a genuine commitment to social justice and to assisting migrant and refugee men, women and children- please apply! For a detailed position description including the key selection criteria, please contact indicating your years of experience.

Application process

Candidates from culturally and linguistically diverse backgrounds are strongly encouraged to apply.

To apply, send a short covering letter explaining why you are interested in this position and attach your CV and a brief (2 pages max.) document addressing the key selection criteria. Applicants who do not address KSC will not be considered.
Email your application with the subject line “DS Case Manager” to

There is no closing date for this position and interviews will be conducted on a rolling basis.

Student Placements and Volunteers

inTouch has a student placement program through our engagement in formal partnerships with Universities. Due to the volume of requests we receive, we cannot guarantee a reply to any informal requests.

The inTouch Legal Centre is a busy legal practice focusing on family violence, family law and victims of crime. If you are a law student looking to volunteer, please send your resume and cover letter to

inTouch’s inSpire Program is currently looking for Career Mentors. Check here for more information.