Executive Manager, Client Services

inTouch Multicultural Centre Against Family Violence is seeking a Executive Manager, Client Services to champion migrant and refugee women experiencing family violence, making a meaningful change that ensures families from these communities have safer, stronger, and more equitable responses to family violence.

Status:	Permanent
No. of Vacancy:	1
Hours:	Full time
Location:	East Melbourne/Hybrid

ABOUT THE ORGANISATION

inTouch is at the forefront of providing integrated and culturally responsive services to women from migrant and refugee communities experiencing family violence. For over 40 years, we’ve championed the cause of our clients, helping more than 30,000 women, children and families to thrive despite the challenges they’ve faced. Our approach is unique and effective, thanks to our in Language, inCulture delivery model and our team’s profound and personal understanding of cultural sensitivities and the migration journey.

inTouch is an equal opportunity employer and is committed to being an organisation that embraces a culture of equality, diversity and inclusion within our workforce and approach to service delivery. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from diverse cultural and linguistic communities, people of all ages and LGBTIQ people.

ABOUT THE ROLE

The Executive Manager, Client Services sits at forefront of systemic change, sector advocacy, and frontline excellence. You’ll lead our diverse service portfolios, strengthen cross-sector partnerships, and position inTouch as a thought leader in culturally responsive, trauma-informed family violence practice.

This role brings together strategic leadership, transformation, advocacy, and people management – all anchored in a deep commitment to justice and safety for migrant and refugee communities.

• Shape services with impact – Lead the design and continuous improvement of integrated, trauma-informed services that keep the voices of migrant and refugee women and children at the centre.
• Drive sector influence – Represent inTouch in high-level forums, government consultations, and public dialogue, ensuring culture and migration remain visible in systemic reform.
• Champion innovation – Guide organisational transformation and drive new practice models that expand impact.
• Inspire and lead teams – Mentor multidisciplinary teams with courage, equity and cultural humility – while building leadership capability across the organisation.
• Amplify advocacy – Speak out against systemic inequities, embed anti-racist practice, and ensure our external influence is backed by the integrity of our internal work.

ABOUT THE SUCCESSFUL APPLICANT

You are a dynamic leader who thrives in complexity. You can translate strategy into action and inspire others to see beyond the immediate, into what’s possible. You bring;

• Senior leadership experience in family violence or social services, with a record of driving systemic reform and sector impact.
• Expertise in culturally responsive, trauma-informed practice and commitment to centring lived experience in service design.
• A track record of building high-performing, values-led teams who deliver measurable outcomes.
• Financial, risk and governance acumen – balanced with creativity and agility.
• The courage to advocate unapologetically for migrant and refugee communities.

HOW TO APPLY

All inquiries about the position should be directed to inTouch Interim CEO, Veronica Pardo at veronicap@intouch.org.au.

Please submit a complete current resume outlining previous roles, responsibilities and achievements and a brief cover letter addressing selection criteria 5pm, Wednesday 10 September 2025

inTouch values diversity and inclusion and actively encourages applications from people of all cultural backgrounds, faiths, abilities and sexual orientations.

In accordance with our Equal Opportunity Exemption (H326/2023), this position is open to applicants who identify as female only.

All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, Reference checks, proof of eligibility to work in Australia and qualification checks.