inTouch Multicultural Centre Against Family Violence (inTouch) is at the forefront of providing integrated and culturally responsive services to women from migrant and refugee communities experiencing family violence. For over 40 years, we’ve championed the cause of our clients, helping more than 30,000 women, children and families to thrive despite the challenges they’ve faced. Our approach is unique and effective, thanks to our inLanguage, inCulture delivery model and our team’s profound and personal understanding of cultural sensitivities and the migration journey. With a refreshed Executive Team, we are inviting you to join us to make a greater impact for those affected by family violence and their communities.
inTouch is an equal opportunity employer and is committed to being an organisation that embraces a culture of equality, diversity and inclusion within our workforce and approach to service delivery. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from diverse cultural and linguistic communities, people of all ages and LGBTIQA+ people.
ABOUT THE ROLE
The Practice and Sector Development Manager is responsible for the oversight, development and delivery of inTouch’s evidence-based professional learning program both within inTouch as well as the family violence sector more broadly. This is a key leadership role within the organisation which will advance thought leadership and research to shape and strengthen best practice in supporting migrant and refugee communities experiencing family violence. The role will engage and collaborate with staff, sector leadership as well as grass roots community organisations to identify and respond to emerging sector trends and reforms and influence service and system frameworks that ensure the centrality of client needs and outcomes.
As a Practice and Sector Development Manager you are accountable for;
Ensuring the adoption of critical frameworks across the organisation and sector to build awareness of and capability in culturally responsive and safe practices.
Keeping abreast of new developments in practice through investment in critical research partnerships.
Shaping strategic initiatives that support organisational and sector-wide family violence practice development, with a particular focus on culturally responsive and intersectional approaches
Leading the development and implementation of a forward-thinking workforce capability building strategy that enhances and strengthens family violence practice across inTouch and the broader sector, aligned with inTouch’s mission and strategic goals.
Designing, overseeing, and evaluating a suite of professional development programs that influences family violence sector capability that engage with adult learning principles, trauma-informed approaches, and evidence-based frameworks.
Embedding co-design and community development approaches in the development of accessible inLanguage, inCulture training programs that are directly relevant to migrant and refugee communities affected by family violence.
Ensuring all programs are culturally safe, trauma-informed, and tailored to the lived realities of family violence experienced by migrant and refugee women and children.
Promoting universal design for learning principles to support inclusion and engagement across diverse learning styles and community groups.
Driving a learning culture that enhances family violence practice capability through the development and dissemination of practice guidance, tools, and training resources.
Promoting a culture of reflection, feedback, and continuous learning grounded in the realities of family violence work with migrant and refugee communities.
Providing coaching, supervision, and professional development support that strengthens team capacity to deliver high-impact training and sector support.
Conducting practice-informed needs assessments to identify capability gaps and tailor training solutions that improve outcomes for victim-survivors and support safe and accountable responses to those using violence.
Integrating innovative learning technologies and contemporary delivery methods to enhance engagement in family violence learning and reflective practice.
Developing and implement training programs that are responsive to emerging trends, reforms, and practice challenges in the family violence sector.
Regularly monitoring and evaluating the effectiveness of professional learning activities to ensure relevance to frontline practice and continuous improvement in outcomes for clients.
Cultivating and maintaining collaborative partnerships with key stakeholders in the family violence sector, including multicultural organisations, peak bodies, government, and academic institutions.
Representing inTouch in sector forums and working groups, advocating for culturally responsive and intersectional approaches to family violence practice development.
Leading the implementation of end-to-end contract management, ensuring training projects related to family violence are delivered on time, within budget, and in line with quality and compliance requirements.
Reporting on contractual obligations and continuous improvement efforts in alignment with funding requirements and organisational priorities.
Monitoring the workflows and performance, ensuring that team members are supported to meet deadlines, collaborate effectively, and contribute to a culture of excellence and learning.
ABOUT THE SUCCESSFUL APPLICANT
Essential
Demonstrated expertise in the development and delivery of high-impact learning programs that strengthen family violence practice, particularly in multicultural contexts. Proven ability to translate theory and policy into practical, culturally responsive training that enhances safety, accountability, and service quality. Extensive experience designing, delivering and leading evidence-informed adult learning experiences across formats (e.g. webinars, eLearning, face-to-face, video) that build capability in the specialist family violence and broader community sectors.
Advanced operational understanding of the MARAM Framework and its intersection with culture, migration, and systemic risk. Demonstrated capacity to deliver practical, skills-based training that supports practitioners to apply MARAM consistently and safely in diverse service settings.
Strong practice-based understanding of the dynamics of family violence, including coercive control, risk assessment, trauma impacts, and recovery. Direct experience working with victim-survivors and/or people using violence, with demonstrated knowledge of best practice responses in community and clinical settings.
Experience leading capability uplift and workforce development strategies within a specialist or cross-sector setting. Skilled at developing scalable education initiatives that respond to evolving policy, practice reform, and client needs.
Experience managing funding agreements and learning portfolios in compliance with reporting, budget and quality requirements. Skilled in budget development, cost modelling and financial tracking.
Desirable
Certificate IV in Training and Assessment.
Experience working with culturally and linguistically diverse communities.
Experience working with interpreters.
Ability to speak a language in addition to English.
HOW TO APPLY
Please note your application will not be considered unless you provide a cover letter responding to the key selection criteria (maximum 2 pages of text) and an updated Resume.
Candidates from culturally and linguistically diverse backgrounds are encouraged to apply.
Reach out to hr@intouch.org.au if you require support to complete your application or adjustments based on your access needs.
Application will close on 12 August 2025.
All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, Reference checks, proof of eligibility to work in Australia and qualification checks.
If you are in immediate danger, please call 000.
Call our toll free number 1800 755 988
Monday to Friday 9:00am - 5:00pm
