Family Violence Practitioner – Intake

inTouch Intake is responsible for supporting the efficient day to day operations of Intake services.

Status:	Ongoing
No. of Vacancy:	One
Hours:	Full time
Location:	Melbourne
Pay rates:	SCHADS 4 + Salary Packaging + Superannuation

ABOUT THE ORGANISATION

inTouch Multicultural Centre Against Family Violence (inTouch) provides person-centered, integrated and culturally responsive family violence services to people from migrant and refugee communities across Victoria. We have assisted over 30,000 women and children experiencing family violence throughout our 40 years of operation, providing a holistic service that centres the experiences of victim-survivors in everything we do.

inTouch works across the family violence continuum, providing culturally informed early intervention, case management, programs for men who use violence, legal advice, crisis recovery and enhanced capacity-building across the sector and community. We are proud to provide high-level leadership and guidance to all levels of government with our evidence-based, victim-survivor informed advocacy and policy work.

We are a unique and vital service, with specialist expertise working with people of migrant and refugee
backgrounds. This is reflected in our workforce, which is comprised primarily of people who are migrants
and refugees themselves – the inTouch team is from over 20 different countries and communities globally.

ABOUT THE ROLE

The Family Violence Practitioner (Intake) is responsible for supporting the efficient day-to-day operations of inTouch’s intake services. This includes contacting clients, undertaking risk and needs assessments, determining eligibility, continuous improvement of intake systems and processes, managing service demand, responding to internal and external queries and requests for secondary consultation. Working under the general direction of the inTouch Leadership Team, MARAM framework and inTouch policies and procedures, the Intake Practitioner will carry out range of functions.

ABOUT THE SUCCESSFUL APPLICANT

Essential

• Social Work qualification or equivalent as required for working within the Family Violence sector
• Your demonstrated experience within the specialist family violence sector or working with those who have been impacted by domestic, family and sexual violence (telephone counselling advantageous)
• Your understanding of the specialist family violence sector in Victoria
• Your demonstrated understanding of Multi Agency Risk Assessment (MARAM) Framework training and its application in the context of Crisis Services or the willingness to undergo training at employment start
• Your understanding of contemporary family violence practice including the gendered nature of violence, social justice principles, crisis intervention and working with trauma.
• Your knowledge of state-based legislation that pertains to family violence, privacy and child protection legislation relevant to service delivery
• Your demonstrated ability to work in a challenging and demanding environment, including working within agreed timeline parameters
• Your well-developed oral and written communication skills including ability to communicate effectively with a diverse range of cultural and social groups
• Your ability to remain calm under pressure, with a flexible and positive approach
• Your high level of resilience and self-care practices in place

Personal Attributes

• Ability to manage competing priorities
• Adaptable to change and willingness to embrace new ideas and processes

HOW TO APPLY

Please apply with your resume and a short cover letter referring to the key selection criteria in the Position Description found here.

Candidates from culturally and linguistically diverse backgrounds are encouraged to apply.

For further information or to submit an application, contact recruitment@intouch.org.au using the subject line: Family Violence Practitioner – Case Manager.

Application will close on 22 July 2024 with the first round of interviews held week commencing 29th July 2024.

SCHADS Level 4