Building trust and understanding by phone, and using interpreters takes skill and practice. With more women needing support from an interpreter to access support services over the phone, we’ve developed these tip sheets for women and family violence professionals.

Tip sheets for women who need an interpreter

Tip Sheet – What to expect when using interpreters on the phone (Arabic)

Tip Sheet – What to expect when using interpreters on the phone (Dari)

Tip Sheet – What to expect when using interpreters on the phone (Dinka)

Tip Sheet – What to expect when using interpreters on the phone (Farsi)

Tip Sheet – What to expect when using interpreters on the phone (Hindi)

Tip Sheet – What to expect when using interpreters on the phone (Khmer)

Tip Sheet – What to expect when using interpreters on the phone (Singhalese)

Tip Sheet – What to expect when using interpreters on the phone (Somali)

Tip Sheet – What to expect when using interpreters on the phone (Thai)

Tip Sheet – What to expect when using interpreters on the phone (Vietnamese)

Tip sheet for family violence professionals

Building trust and understanding by phone, and using interpreters takes skill and practice. With more women needing support from an interpreter to access support services over the phone, we’ve developed this tip sheet for family violence professionals.

Tip Sheet for Practitioners – Working with interpreters by phone in a family violence setting (English)

Culturally responsive practice with men who use violence

This resource is designed for family violence practitioners seeking to apply best practice principles when working with
men from with migrant and refugee communities who use violence. Working intensively with these men is complex and
nuanced, with a number of barriers impacting them and their families, including systematic and community racism.

Tip Sheet for Practitioners- Culturally responsive practice with men who use violence (English)

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