COVID-19 and the subsequent restrictions around social distancing, has required a major shift from in-person to phone-based service delivery across a range of sectors. For many service providers working with women and families from migrant or refugee backgrounds, this is a new and potentially unfamiliar setting. Building trust and understanding by phone, and using interpreters takes skill and practice.
To help, we have developed a tip sheet for family violence professionals working with interpreters by phone that you can view here.
Additionally, we have created a plain English tip sheet for members of the community on what they should expect when using interpreters on the phone. These have also been translated in to multiple languages below. Audio files are also being developed and will be shared soon.