COVID-19 and the subsequent restrictions around social distancing, has required a major shift from in-person to phone-based service delivery across a range of sectors. For many service providers working with women and families from migrant or refugee backgrounds, this is a new and potentially unfamiliar setting. Building trust and understanding by phone, and using interpreters takes skill and practice.
To help, we have developed a tip sheet for family violence professionals working with interpreters by phone that you can view here.
Additionally, we have created a plain English tip sheet for members of the community on what they should expect when using interpreters on the phone. These have also been translated in to multiple languages below.