Working with interpreters by phone in a family violence setting

This resource is for community service professionals. It forms part of a series on best practice, particularly when working with victim-survivors of family violence who are from refugee and migrant communities.

The COVID-19 pandemic and the subsequent restrictions around social distancing, has required a major shift from in-person to phone-based service delivery across a range of sectors. For many service providers working with women and families from migrant or refugee backgrounds, this is a new and potentially unfamiliar setting. Building trust and understanding by phone, and using interpreters takes skill and practice.

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