inTouch Multicultural Centre Against Family Violence is committed to the protection of personal and sensitive information in These Terms and Conditions (“Terms”) govern your enrolment in, access to, and use of our online training courses, digital materials, and learning platforms (“Services”). By purchasing, enrolling in, or accessing our courses, you agree to be bound by these Terms.
AMENDMENTS AND GOVERNING LAW
7.1. Variations: InTouch reserves the right to update or amend these Terms at any time. Any changes will apply to courses purchased after the date of the update.
7.2. Jurisdiction: These Terms are governed by and construed in accordance with the laws of Australia. Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
ENROLMENT AND ACCESS
1.1. Account Creation: To access our courses, you must create a user account. You agree to provide accurate, current, and complete information during the registration process.
1.2. Access Licence: Upon payment of the course fees, InTouch grants you a limited, non-exclusive, non-transferable, revocable licence to access and view the course content for your personal, non-commercial educational use.
1.3. Licence Duration: Unless specified otherwise at the time of purchase, your access to the course materials is valid for the duration explicitly stated on the course information page from your date of enrolment.
1.4. Account Security: You are strictly prohibited from sharing your login credentials, account access, or course materials with any third party. Multiple logins under a single account are monitored and may result in immediate suspension without a refund.
FEES AND PAYMENT
2.2. Pricing: All fees for InTouch courses are stated on our website and are subject to change. Prices are inclusive of GST where applicable under Australian Consumer Law.
2.2. Payment Terms: Payment must be made in full or via an approved, scheduled payment plan prior to gaining access to the course platform.
2.3. Default on Payments: If you fail to make any scheduled payment under a payment plan, InTouch reserves the right to suspend or terminate your access to the course until all outstanding payments are brought up to date.
CANCELLATIONS, REFUNDS, AND COOLING-OFF PERIODS
3.1. Refund Policy: Please choose your course carefully. In accordance with Australian Consumer Law, refunds are generally not provided for a change of mind once course access has been granted or digital assets have been downloaded.
3.2. Exceptions: Refunds or course credits will only be issued if required by law (e.g., if a service fails to meet a consumer guarantee) or if a formal request is approved under our specific program policies prior to accessing the core curriculum.
3.3. Course Cancellation by InTouch: In the unlikely event that InTouch cancels or indefinitely postpones a course, you will be offered a full refund of the fee paid for that specific course or the option to transfer to an alternative intake.
INTELLECTUAL PROPERTY (IP)
4.1. Ownership: All course content—including but not limited to videos, audio clips, text, graphics, workbooks, templates, checklists, and software—is the exclusive intellectual property of InTouch or its licensors.
4.2. Restrictions: You must not copy, reproduce, redistribute, alter, modify, create derivative works, publicly display, or commercially exploit any part of our course materials without express written consent from InTouch.
USER CONDUCT AND COMMUNITY GUIDELINES
5.1. Respectful Engagement: Our platform may include interactive elements, such as discussion forums, live chat, or webinars. You agree to communicate respectfully and professionally at all times.
5.2. Prohibited Behaviour: You must not post or transmit any material that is defamatory, offensive, discriminatory, unlawful, or infringes on the intellectual property or privacy of others.
5.3. Enforcement: InTouch reserves the right to remove any content or revoke your access to interactive community spaces if you violate these conduct guidelines.
DISCLAIMERS AND LIMITATION OF LIABILITY
6.1. Educational Purpose Only: InTouch courses are designed strictly for educational and informational purposes. While we strive for accuracy, we do not guarantee specific career outcomes, financial gains, or specific performance metrics resulting from your participation.
6.2. Technology and Outages: While we aim to provide uninterrupted access to our platform, InTouch is not liable for temporary service interruptions due to scheduled maintenance, internet outages, or third-party hosting failures.
6.3. Limitation of Liability: To the maximum extent permitted by law, InTouch’s total liability for any claim arising out of or in connection with these Terms or the Services is limited to a resupply of the services or a refund of the fees paid by you for the course.
