inTouch recognises and supports the Victorian Government’s public health restrictions and understands the necessity of these measures, and we acknowledge and thank the Victorian Government for its continued support of our clients. During the pandemic, the Victorian Government increased its brokerage funding to further assist some of our most disadvantaged clients – those who are on temporary visas who do not have access to Centrelink payments or any of the stimulus initiatives implemented in response to COVID-19.

Whilst being effective in suppressing COVID-19, the public health restrictions have had profound impacts on our clients and our organisation. This paper has been written as a follow up to the first issues paper that our organisation published in April 2020 during the initial wave of COVID-19 in Victoria.

In this new issues paper, we highlight the ongoing impacts of the pandemic and the most recent restrictions on our clients and organisation. It includes the following:

  • Increased referrals and contact with clients
  • Poverty and economic insecurity
  • No safe time to call
  • Extended waiting times to resolve legal matters
  • Housing insecurity and homelessness
  • Keeping men in view
  • A side effect of using masks: Communication barriers for clients and staff
  • Socially isolated and unable to return home
  • inTouch team: Supporting clients through a pandemic.

Read the issues paper here

Videos

We have developed a new series of short videos – inTouch Insights – that discuss some of the issues highlighted in the paper. These videos are designed to help family violence practitioners and members of the public understand the impact of the COVID-19 pandemic on our clients.

In this video, join Ashima and Ela to hear an update on our client’s experiences during COVID-19.

All information in the video is accurate as of August 2020. Information is changing rapidly in response to the pandemic and advice from your relevant government and health officials should be referred to for the most up-to-date information.

In this video, join Sulaika and Ela to hear an update on how legal and migration services, court interactions and intervention orders have been impacted by COVID-19.

All information in the video is accurate as of August 2020. Information is changing rapidly in response to the pandemic and advice from your relevant government and health officials should be referred to for the most up-to-date information.

In this video, join Karen and Ela to hear about the rise in requests for financial support from our clients due to unemployment or reduced work hours during COVID-19.

All information in the video is accurate as of August 2020. Information is changing rapidly in response to the pandemic and advice from your relevant government and health officials should be referred to for the most up-to-date information.

In this video, join Ali and Ela to hear about the changes to our Motivation for Change program and challenges of remotely working with men who use violence.

All information in the video is accurate as of August 2020. Information is changing rapidly in response to the pandemic and advice from your relevant government and health officials should be referred to for the most up-to-date information.

If you would like to provide any feedback on the videos with any suggestions for improvements please complete the feedback form or send an email to admin@intouch.org.au

We released our first issues paper on the impact of COVID-19 in April 2020. You can read this and see more videos we developed to highlight the issues here.

For more information or media and interview inquiries contact Sonia Morabito, Communications Coordinator, on 03 9413 6568 or email soniam@intouch.org.au