We offer free and confidential support services to migrant and refugee women living in Victoria, who are experiencing or have experienced family violence.

We Listen

Our workers will listen to your story, respect your culture and support your decisions in dealing with family violence.

We Speak your Language

Our workers speak many different community languages. We will work with you in a culturally sensitive manner.

If we do not have a worker who speaks your language, we will use interpreters to make sure that you are truly heard and understood.

We work with other specialist services.

Our workers will work alongside other specialist family violence services and will provide you with face to face or over the phone support.

We will discuss your options with you, give you information and help you access other helpful services, including:

  • legal help
  • counselling
  • immigration help.

What our legal centre does

Our family violence caseworkers and lawyers work together to provide a service to migrant and refugee women experiencing family violence.

The legal centre services include professional advice and assistance with

  • Protection from family violence (Intervention Orders)
  • Disputes in relation to the arrangements for the children
  • Child protection
  • Division of property after separation
  • Parenting agreements and other arrangements for children affected
  • Immigration matters
  • Victims of Crime assistance applications.

You will get an individualised plan

Workers will work with you based on an individualised plan.

We will first listen to you. Then we will support you to develop goals together to help you recover from your experience of family violence.

Call us for a confidential conversation

If you would like to have a confidential conversation, please call our toll free number: 1800 755 988.

We are open from 9am to 5pm.

Hear from one of our clients

“Two years ago I was so hurt and completely lost my self esteem, because my husband was hitting and hurting me a lot. I needed a lot of support for my son and myself.

I think the most important thing I found at inTouch was the cultural support. This was because I couldn’t speak English and I had no relatives in Australia. I didn’t understand anything about the laws. I felt so hopeless.

I realised that when you are so mixed up and suddenly you find someone who you can communicate with in your own language, who comes to you and helps you, it is so wonderful.

From that moment my life has changed. I have a part time job, a government house and I’m raising my son. I’m happy because no one is hurting my son. We are safe and I would not know where I would be without inTouch.” – Past Vietnamese client.