WHAT CAN WE DO FOR YOU

We offer free and confidential support services to migrant and refugee women living in Victoria, who are experiencing or have experienced family violence.

We Listen

Our workers will listen to your story, respect your culture and support your decisions in dealing with family violence.

Most of our workers are migrants or refugees themselves and have a first-hand understanding of the migration journey, and potential cultural impacts on women experiencing family violence.

Our workers can help you build your understanding and navigate Australian systems, services and laws.

We Speak your Language

Our workers speak many different community languages. We will work with you in a culturally sensitive and culturally responsive manner.

If we do not have a worker who speaks your language, we will use interpreters to make sure that you are truly heard and understood.

Need help from an interpreter to access support services?
Click here to find out what to expect when using interpreters on the phone.

We work with other specialist services.

Our workers will work alongside other specialist family violence services and will provide you with support over the phone.

We will discuss your options with you, give you information, provide cultural and emotional support, and help you access other helpful services.

We will identify any challenges you may be facing and support other services to be able to work with you.

What our legal centre does

Our family violence caseworkers and lawyers work together to provide a service to migrant and refugee women experiencing family violence.

The legal centre services include professional advice and assistance with

  • Protection from family violence (Intervention Orders)
  • Disputes in relation to the arrangements for the children
  • Division of property after separation (where applicable)
  • Parenting agreements and other arrangements for children affected
  • Immigration matters (for women on partner visas)
  • Victims of Crime assistance applications (VOCAT)
  • Family law.

You will get a personalised plan

Workers will work with you to develop a personalised plan that is focused on you and your needs.

We will first listen to you. Then we will support you to develop goals to help meet your needs. We focus on your strengths and help empower you.

Eligibility Criteria

We provide services and a range of support to individuals who identify as women and are:

  • aged 18 years and older
  • newly arrived or established migrant and refugees
  • from culturally and linguistically diverse backgrounds
  • experiencing or have recently experienced family violence
  • residing in the state of Victoria, Australia.

Contact us for a confidential conversation

You can fill in the self-referral form below with your information and one of our workers will contact you to discuss your needs.

Self-referral form

Alternatively, you can call our toll free number on 1800 755 988. Note you may need to leave a message with your details and a safe time that one of our workers can get back to you.

We are open Monday to Friday, from 9am to 5pm.

Note: We do have a duty of care to keep individuals safe, and do comply with the information sharing and MARAM framework. This aims to reduce family violence and promote child wellbeing or safety. See more information here.

Hear from one of our clients

“Two years ago I was so hurt and completely lost my self esteem, because my husband was hitting and hurting me a lot. I needed a lot of support for my son and myself.

I think the most important thing I found at inTouch was the cultural support. This was because I couldn’t speak English and I had no relatives in Australia. I didn’t understand anything about the laws. I felt so hopeless.

I realised that when you are so mixed up and suddenly you find someone who you can communicate with in your own language, who comes to you and helps you, it is so wonderful.

From that moment my life has changed. I have a part time job, a government house and I’m raising my son. I’m happy because no one is hurting my son. We are safe and I would not know where I would be without inTouch.” – Past Vietnamese client.

What to do if you are in immediate danger

If you feel unsafe or threatened or fearful for yourself, a child or family member, please call 000.
If you are in a crisis, call Safe Steps, Victoria’s 24/7 family violence response line on 1800 015 188.