Direct client services delivery model

Our inLanguage, inCulture model is unique and we have expertise working with refugee and migrant communities affected by family violence. We have documented our direct client services delivery model which can be read here.

More information on the services we provide is also below.

Case management

Our case managers work with migrant and refugee women who have experienced family violence and need assistance to recover.

We also do:

  • ongoing risk assessments
  • safety planning
  • case coordination
  • cultural and emotional support
  • advocacy and referrals
  • cultural and secondary consultation
  • practical support

Our approach to case management provides our clients a unique and safe environment to move forward from their experience of family violence.

We also work closely with other specialist family violence services to offer the most appropriate case management strategy for clients.

When taking on new clients, we undertake the following steps:

  1. Our intake workers first take a comprehensive risk assessment as they listen to the woman’s story. This risk assessment fully identifies the level of risk and works with the women to develop a safety plan.
  2. We match, as much as possible, clients with a bilingual and culturally appropriate case manager. It’s important to us that the case manager can truly understand the impact the cultural background has on the client’s current situation and in moving forward.

Cultural and secondary consultations

In our secondary consultations, we assist workers to respond appropriately and work effectively with clients from culturally and linguistically diverse backgrounds.

If you are working with clients, you can contact us for more information about how to be more cultural aware. We provide advice on how to reduce the service barriers experienced by migrant and refugee women.

Outreach services

We provide outreach services at a number of locations across Melbourne including Braybrook, Springvale, Epping and Dandenong.

This allows us to work more closely with other services which also provide support to women who have been impacted by family violence.

We also do this so that our staff meet with clients in person rather than over the phone.

We support women attending court for family violence matters.

We provide women with information about the court processes and services, including referring clients to those services if needed.

If clients need ongoing advocacy and support, we also refer them to our case management service.

Court outposts are held at:
  • Dandenong Court
  • Heidelberg Court
  • Sunshine Court
  • Moorabin Court