Recovery Programs Manager

The Recovery Programs Manager will lead a team to support inTouch clients to positively work towards their recovery goals and achieve their full potential for a fufilling life.

Status: Ongoing
Hours: Full time
Location: Melbourne / Hybrid
Pay rates: SCHADS 7 + Salary Packaging + Superannuation
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This role involves leading the delivery of services designed to promote social connections, economic
independence, and enhanced holistic wellbeing. The Recovery Programs Manager will ensure that all services adhere to the highest standards of client-centred and trauma-informed care, while actively developing and strengthening partnerships with various stakeholders. Additionally, the Manager will strategically drive the program’s growth, and sustainability through effective resource management and business development activities.


Ensure effective delivery and continuous enhancement of the inSpire recovery program, focusing on fostering social connections, promoting economic independence, and improving wellbeing through individual and group therapeutic services.

Program Oversight – directly manage and expand recovery programs to meet diverse client needs, working with community organisations, partnering agencies, government, academic, corporate partners, and others, to enhance program reach and effectiveness.
Client-Centered Care – ensure services are responsive to the unique challenges faced by culturally and racially diverse survivors of family violence, prioritising client safety, dignity, and rights. Continuously refine service offerings to provide culturally-safe and trauma-informed care, including staff training and development.
Standards Compliance – develop and uphold service delivery guidelines that align with key frameworks such as the MARAM Framework and Department of Health and Human Services Standards, ensuring consistency and high quality across all service touchpoints.
Network Collaboration – forge effective partnerships with internal teams (e.g., Case Management and Legal Services) and external providers to deliver comprehensive, integrated services aligned with inTouch’s mission.



  • 5 + years of Experience in program management, preferably within the non-profit sector supporting vulnerable groups.
  • Tertiary qualification in Community Development, Social Work, Psychology, Business, or related field.
  • Demonstrated understanding of culturally sensitive practices and of the unique challenges faced by multicultural communities.
  • Demonstrated understanding of Trauma-Informed practices.
  • Demonstrated ability in strategic planning, team leadership, and cross-functional collaboration.
  • Experience in budget development and management, and funding acquisition.
  • Excellent communication and interpersonal skills, capable of working effectively with diverse teams and stakeholders.
  • Ability to manage complex projects and multi-faceted community programs.


  • Ability to speak a language in addition to English.

Personal Attributes

  • High ethical standards and alignment to inTouch values, acting with integrity and maintaining
  • A change agent, with a commitment to continuous improvement and innovation.
  • Solutions-focused with a curious mind and a natural problem-solving ability.
  • Pro-active and accountable, leading with emotional intelligence and the ability to provide constructive feedback and have sensitive discussions.
  • Highly organised, detail oriented and outcomes driven.


To apply, send us your CV and cover letter addressing the selection criteria to with the subject line: Recovery Programs Manager. All applicants must have the right to work in Australia and will need to undergo a National Police Check and Working with Children Check prior to commencing employment.

Read the Position Description for more details.

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