Family Violence Case Manager


inTouch Multicultural Centre Against Family Violence (inTouch) provides person-centred, integrated and culturally responsive family violence services to people from migrant and refugee communities across Victoria. We have assisted over 20,000 women and children experiencing family violence throughout our 38 years of operation, providing a holistic service that centres the experiences of victim-survivors in everything we do.

inTouch works across the family violence continuum, providing culturally informed early intervention, case management, programs for men who use violence, legal advice, crisis recovery and enhanced capacity-building across the sector and community. We are proud to provide high-level leadership and guidance to all levels of government with our evidence-based, victim-survivor informed advocacy and policy work.

We are a unique and vital service, with specialist expertise working with people of migrant and refugee
backgrounds. This is reflected in our workforce, which is comprised primarily of people who are migrants
and refugees themselves – the inTouch team is from over 20 different countries and communities globally.


The Direct Services Team provides “inLanguage inCulture” specialised case management services to migrant and refugee victim survivors of family violence. This covers a range of modalities and settings, including intake, phone and face to face support, court and outreach services, community education and recovery groups.

Our Case Managers have specialised understanding of the issues related to the intersection of family violence, culture, temporary migration, family law and the legal system. They provide a bridge between countries and cultures as they are able to assist clients build their understanding and help them navigate Australian systems and laws compared to the systems from their own country.


We are seeking suitably qualified and experienced Family Violence Case Managers to join us and help make a difference in the lives of women and children experiencing family violence. Fluency in a language other than English is essential. Preferred languages include but are not limited to Farsi, Dari, Pashto, Hazaragi, Vietnamese, Thai, Tamil, Turkish.

Working in our inLanguage, inCulture model the successful applicant will be undertaking assessment and screening of family violence and ongoing risk management. Holistic and client-centred case planning and case management processes, which includes providing support, advocacy and coordinating specialised support services for women and children. The Case Manager will also be required to work collaboratively with other services to ensure the safety and support of women and children who are affected by family violence.

If you have the capability to achieve success in this role, have a genuine commitment to social justice, high ethical standards, and values we would love to hear from you!


  • Continuously assess and monitor the safety of women and their children throughout the referral period with inTouch;
  • Assist women to make informed choices for themselves and their children and to access appropriate and relevant services to help them achieve their stated goals;
  • Provide a range of support services and intervention, both individual and group based, to women and their children who have experienced family violence;
  • Deliver specialist advice / knowledge to external service providers in relation to the CALD and family violence sector;
  • Articulate and demonstrate engagement with clients with complex needs;
  • Effectively work with relevant service providers to support an integrated approach to referral pathways, protocols and joint initiatives in the family violence sector;
  • Deliver education on the topics of CALD and family violence to community groups;
  • Collate and enter data into inTouch software (SHIP) to support clear and concise reporting;
  • Proactively coordinate engagement with clients at outreach venues to provide efficient and effective support;
  • Provide confidential, professional, timely and relevant services to women.


Please apply with your resume and a short cover letter, you may address the selection criteria by requesting a copy of the Position Description.

inTouch has an Equal Opportunity Exemption (H143/2018) and encourages applications from suitability qualified and professionally experienced women.

For further information or to submit an application, contact using the subject line: Family Violence Case Manager. Candidates are encouraged to apply at their earliest convenience and interviews will be held on a rolling basis. Candidates with proficiency in the listed preferred languages and those from culturally diverse backgrounds are strongly encouraged to apply.

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Call our toll free number 1800 755 988 Monday to Friday 9:00am - 5:00pm

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