Family Violence Case Manager (Afghan Cohort) – Motivation for Change

Motivation for Change Case Workers support male clients by providing trauma-informed practice to provide participants with opportunities to focus on and emphasize physical, psychological and emotional safety for all concerned. Case workers also work closely with group facilitators and partner contact workers to monitor and respond to safety concerns.

Status:Fixed term – 30th June 2024 (Subject to extension)
Hours:Part time – 30.4 hours per week
Location:East Melbourne/Dandenong
Pay rates:SCHADS 4/5 depending on experience + Salary Packaging
Application Closing:22nd December 2023


inTouch Multicultural Centre Against Family Violence (inTouch) provides person-centred, integrated and culturally responsive family violence services to people from migrant and refugee communities across Victoria. We have assisted over 20,000 women and children experiencing family violence throughout our 38 years of operation, providing a holistic service that centres the experiences of victim-survivors in everything we do.

inTouch works across the family violence continuum, providing culturally informed early intervention, case management, programs for men who use violence, legal advice, crisis recovery and enhanced capacity-building across the sector and community. We are proud to provide high-level leadership and guidance to all levels of government with our evidence-based, victim-survivor informed advocacy and policy work.

We are a unique and vital service, with specialist expertise working with people of migrant and refugee
backgrounds. This is reflected in our workforce, which is comprised primarily of people who are migrants
and refugees themselves – the inTouch team is from over 20 different countries and communities globally.


The Motivation for Change in-language, in-culture tailored intervention program aims to support men who use violence from migrant and refugee backgrounds. This program is a bespoke, dedicated trauma-informed and culturally accessible response to holistically engage men who otherwise may come to the attention of police, courts and other service providers. The program supports men who, for several reasons, are unable to access services to assist them in stopping their use of violence.

The program combines weekly group sessions for men, facilitated by trained experienced workers, complimented by weekly case management sessions. The program aims to prepare participants for smooth access to family violence and other supporting services where appropriate. It will reduce levels of mistrust and fear of mainstream services and normalize the experience of seeking support and, ultimately, living lives free from violence.


The Motivation for Change Case Worker position will undertake assessment, monitoring, planning, case management, advocacy and linking of program participants with support services. The Motivation for Change Case Worker is required to work closely with staff from other agencies to ensure the clients’ needs can be addressed in an integrated manner.

Motivation for Change staff will also be involved in community and sector engagement, including community education and project-based work aimed at increasing awareness of family violence, appropriate responses and strategies to promote safety of women and children.

This role requires someone with a mature attitude, ability to take control and work autonomously within a team environment. Sound planning and organisational skills are essential, along with the ability to work on multiple tasks with competing demands, prioritise and make decisions. A confident, ethical and professional approach is required for the position.

Due to geographically dispersed locations of our clients, the case worker will need to travel to other areas to personally support clients at outposts as directed.

If you have the capability to achieve success in this role, have a genuine commitment to social justice, high ethical standards, and values we would love to hear from you!


The position will provide active case management support to men who use violence against family members. The role will include:


  • Degree in relevant qualification in community development, social work, welfare or related discipline.
  • Demonstrated understanding of the gendered analysis of family violence.
  • Demonstrated specialist care management experience in providing trauma informed responces to people using or experiencing violence.
  • Experience in working with men who use violence towards family members within feminist and safety-first contexts will be highly regarded.
  • Well-developed written and verbal capability to engage with a range of professionals face to face and over the phone.
  • A sophisticated understanding of South Asian cutures.
  • Advanced skills in MS Office software.
  • Proficiency in oral and written English skills.
  • Current Victorian driver’s license.


  • Graduate Certificate in Men’s Behaviour Change: Client assessment and Case Management.
  • Graduate Certificate in Family Violence.
  • Demonstrated understanding and awareness of structural and social inequities which discriminate against people from cultural and linguistically diverse backgrounds (CALD), and in particular those with refugee and/or asylum seeker backgrounds.
  • Proficiency in a second language such as Dari, Pashto or Hazaragi .


Please apply with your resume and a short cover letter, you may address the selection criteria by requesting a copy of the Position Description.

Candidates from culturally and linguistically diverse backgrounds are encouraged to apply.

For further information or to submit an application, contact using the subject line: Family Violence Case Manager – Motivation for Change

Application closing date: 22nd December 2023

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