Family Violence Case Manager – Direct Services

The Direct Services Team provides “inLanguage inCulture” specialised case management services to migrant and refugee victim survivors of family violence. This covers a range of modalities and settings, including intake, phone and face to face support, court and outreach services, community education and recovery groups.

Our Case Managers have specialised understanding of the issues related to the intersection of family violence, culture, temporary migration, family law and the legal system. They provide a bridge between countries and cultures as they are able to assist clients build their understanding and help them navigate Australian systems and laws compared to the systems from their own country.

Our community legal centre provides legal advice, legal casework and immigration support to women receiving our case management support.


inTouch Multicultural Centre Against Family Violence provides services, programs and responses to issues of family violence in refugee and multicultural communities. By acknowledging the rights and diverse experiences of our clients, we develop and implement a number of culturally sensitive and holistic models for the provision of services to both victims and perpetrators of family violence. In tackling the issues of family violence we act on multiple levels – individual, relationship and community.

Vision: inTouch’s vision is for culturally diverse families to live free from violence.

Purpose: inTouch’s purpose is simple and clear – we are committed to changing lives, changing communities for the for better.


We are seeking suitably qualified and experienced Family Violence Case Managers to join us and help make a difference in the lives of women and children experiencing family violence. Fluency in a language other than English is essential. Preferred languages include but are not limited to Vietnamese, Hindi, Punjabi, Farsi, Dari, Thai, Sinhalese, Tamil, Khmer.

Working in our inLanguage, inCulture model the successful applicant will be undertaking assessment and screening of family violence and ongoing risk management. Holistic and client-centred case planning and case management processes, which includes providing support, advocacy and coordinating specialised support services for women and children. The Case Manager will also be required to work collaboratively with other services to ensure the safety and support of women and children who are affected by family violence.

If you have the capability to achieve success in this role, have a genuine commitment to social justice, high ethical standards, and values we would love to hear from you!


inTouch has an Equal Opportunity Exemption (H143 / 2018) and requests applications from those who identify as female only.

Candidates from culturally and linguistically diverse backgrounds are encouraged to apply.

As part of our screening process in support of the safeguarding of our clients, applicants will be required to complete a satisfactory National Police Check, a Statutory Declaration where necessary, sign our Code of Conduct and Confidentiality Agreement and complete a Working with Children Check.

Download the Position Description here.

Please address the Position Accountabilities in a short cover letter, and with your resume, email using the subject line: Family Violence Case Manager – Direct Services. Interviews will be held on a rolling basis, so please apply at your earliest convenience.

If you are in immediate danger, please call 000.

Call our toll free number 1800 755 988 Monday to Friday 9:30am - 5:00pm

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